Creates a new issue.

Moves an issue to an active or open sprint.

Retrieves Jira attachment content by attachment ID.

Searches for an issue by summary or key.

Searches for issues using JQL.

Search for saved Jira filters by name or owner.

Retrieves detailed information about a specific sprint including dates, goals, and state.

Finds an issue by summary or key. Optionally creates a new issue.

Triggers when a new conversation is created.

Triggers when conversation tags are updated.

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Replies to a conversation. Please note that this will send actual email to the customer unless

Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

Find mailbox by name.

Get a user's support metrics over a given time range.

Get a user's support metrics for the current week.

Find or Create Customer

Delete a form from a Jira issue.

Submit a form that has been filled out on a Jira issue.

Searches for a component by name.

Executes a saved Jira filter and returns the filtered issues for automated reporting and monitoring workflows.

Searches for an issue by key.

Searches for a project by name or key.

Finds an existing user.

Triggers when a conversation is assigned to agent.

Triggers when a new customer is added.

Adds a note to existing conversation.

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Updates a customer's properties.

Finds customer by email.

Finds user by email.

Get a user's support metrics for the current day.

Find or Create Conversation