Help Scout + Jira Software Cloud
Create issues in Jira Software Cloud when new conversations are created in Help Scout
Streamline your customer support and project tracking with this powerful workflow. When a new conversation is initiated in Help Scout, an issue is promptly created in Jira Software Cloud. This allows you to promptly respond to customer inquiries and keeps both your support and development teams closely aligned. Improve information flow and boost efficiency in your organization by integrating your Help Scout and Jira Software Cloud operations.
Streamline your customer support and project tracking with this powerful workflow. When a new conversation is initiated in Help Scout, an issue is promptly created in Jira Software Cloud. This allows you to promptly respond to customer inquiries and keeps both your support and development teams closely aligned. Improve information flow and boost efficiency in your organization by integrating your Help Scout and Jira Software Cloud operations.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Create Issue
Creates a new issue.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
