Create tickets in Gorgias for new sms/mms received in RingCentral
When a new SMS/MMS message is received in your RingCentral app, this workflow starts up, creating a new customer support ticket in Gorgias. It ensures that no customer query is missed, enhancing your customer service efficiency. By leveraging this automation, your support team can promptly address each incoming query from RingCentral directly in Gorgias.
When a new SMS/MMS message is received in your RingCentral app, this workflow starts up, creating a new customer support ticket in Gorgias. It ensures that no customer query is missed, enhancing your customer service efficiency. By leveraging this automation, your support team can promptly address each incoming query from RingCentral directly in Gorgias.
- When this happens...New SMS/MMS ReceivedTriggers when there is a new SMS/MMS received. 
- automatically do this!Create TicketCreates a ticket 
- Free forever for core features
- 14 day trial for premium features & apps
- Description 
- Call Log TypeRequired 
- ViewRequired 
- Phone Number 
- Extension Number 
- Direction 
- Recording Type 
- Missed Calls Filter 
- Results 
- Delay By 
 Try It
- Do Not Disturb (DND) Presence Updated- Triggers when a user wants to change the Do Not Disturb (DND) presence status. Try It
- Description 
- Call Log TypeRequired 
- Delay By 
 Try It
- Type 
- StatusRequired 
 Try It





