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Google Sheets + Zendesk + ChatGPT (OpenAI)

Add enriched Zendesk ticket information to a Google sheet using ChatGPT to categorize a conversation

Whenever there's new action on a Zendesk ticket, use ChatGPT to categorize the information within and add it to a Google sheet so your team can take further action on this information later.

Whenever there's new action on a Zendesk ticket, use ChatGPT to categorize the information within and add it to a Google sheet so your team can take further action on this information later.

  1. When this happens...
    ZendeskZendesk
    New Action on Ticket

    Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.

    TriggerPolling
  2. automatically do this...
    ChatGPT (OpenAI)ChatGPT (OpenAI)
    Classify Text

    Classify your text into one of your provided categories.

    ActionWrite
  3. then do this!
    Google SheetsGoogle Sheets
    Create Spreadsheet Row

    Create a new row in a specific spreadsheet.

    ActionWrite
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Supported triggers and actions

    • Organization

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • ViewRequired

    Trigger
    Polling
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
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About Google Sheets

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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About ChatGPT (OpenAI)

ChatGPT is an AI tool built by OpenAI that enables conversational automation.