Google Chat + SolarWinds Service Desk

Google Chat + SolarWinds Service Desk integrations

Receive Google Chat messages for new incidents in SolarWinds Service Desk

Stay on top of service desk incidents with this workflow. When a new incident happens in SolarWinds Service Desk, it instantly creates a message in Google Chat. This ensures you're always informed about incident updates without needing to manually check SolarWinds. Keep your team up-to-date and take immediate action when necessary with this simple yet efficient automation.

When this happens...
New IncidentTriggers when a new incident is created.
TriggerPolling
automatically do this!
Create MessageCreate a message in Hangouts Chat.
ActionWrite

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More things you can do with SolarWinds Service Desk and Google Chat

Discover other triggers and actions you can use with SolarWinds Service Desk and Google Chat

New Asset
New asset in your inventory.
Trigger
Polling
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New Contract
New contract was added.
Trigger
Polling
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New Incident
Triggers when a new incident is created.
Trigger
Polling
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New Release
New release in your service desk.
Trigger
Polling
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New Task
Triggers when a new task is created.
Trigger
Polling
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- Name
  Required
- Manufacturer
  Required
- Type
  Required
- Status
  Required
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- Name
  Required
- Manufacturer Name
  Required
- Status
  Required
- License Type
  Required
- Start Date
- End Date
- Note
- Site
- Department
Action
Write

- Title
  Required
- Priority
  Required
- Requester's Email Address
  Required
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- Email
  Required
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

New Change
New change in your service desk.
Trigger
Polling
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New Hardware
New hardware in your inventory.
Trigger
Polling
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New Problem
New problem in your service desk.
Trigger
Polling
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New Risk
New risk was detected.
Trigger
Polling
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New User
New user in your account.
Trigger
Polling
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- Title
  Required
- State
  Required
- Requester's Email Address
  Required
- Priority
  Required
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- Name
  Required
- Serial
  Required
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- State
  Required
- Name
  Required
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write
- Hangouts Chat Room
  Required
- Message Title
  Required
- Message Image URL
- Message Subtitle
- Message Text
  Required
- Action Button Text
- Action Button URL
Action
Write

About Google Chat

Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.

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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

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