Google Chat + Help Scout
Create new Google Chat messages for newly created Help Scout conversations
Streamline your customer service responses with this smart workflow. When a new conversation begins in Help Scout, a corresponding message is promptly created in Google Chat. This efficient automation ensures that all team members are aligned on customer queries, facilitating faster response times and improved customer satisfaction.
Streamline your customer service responses with this smart workflow. When a new conversation begins in Help Scout, a corresponding message is promptly created in Google Chat. This efficient automation ensures that all team members are aligned on customer queries, facilitating faster response times and improved customer satisfaction.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Create Message
Create a message in Hangouts Chat.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
About Google Chat
Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.
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Team ChatAbout Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
