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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Call" from Gong.

Add your action

An action happens after the trigger—such as "Create Huddle Meeting" in net2phone.

You’re connected!

Zapier seamlessly connects Gong and net2phone, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Accessible Workspaces
- Available Saved Searches
Trigger
Instant
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- 1. THE OBJECT THAT WAS VIEWED - What's The Name Of The Object?
  Required
- 1. THE OBJECT THAT WAS VIEWED - What's The ID Of The Object?
  Required
- 1. THE OBJECT THAT WAS VIEWED - What's The Direct URL To View The Object?
  Required
- 1. THE OBJECT THAT WAS VIEWED - How Many Dynamic Properties Do You Have To Display For The Object?
  Required
- 2. THE VIEWING EVENT - What's The Name Of The Event? (example: "Document Viewed" or "Presentation Viewed")
- 2. THE VIEWING EVENT - What's The ID Of The Event?
- 2. THE VIEWING EVENT - What's The URL To View More Info Regarding The Event?
- 2. THE VIEWING EVENT - How Many Dynamic Properties Do You Have To Display For The Sharing Event?
  Required
- Email
  Required
- Name
- GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
Action
Write
Call Missed
Triggers when a call is missed. (Gen V, Gen X, Gen U)
Trigger
Instant
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Call Ringing
Triggers when the subscribed user extension is ringing. (Gen P, Gen V, Gen X, Gen U)
Trigger
Instant
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Call Completed
Triggers when a call is completed. (Gen P, Gen V, Gen X, Gen U)
Trigger
Instant
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SMS Notification (Gen X and U Only)
Triggers when the user receives an incoming text message. Note: it won't work for internal (Gen X or U user → Gen X or U user) messages.
Trigger
Instant
Try It
- Call Recording Id
  Required
Action
Write

- 1. THE OBJECT THAT WAS SHARED - What's the name of the object?
  Required
- 1. THE OBJECT THAT WAS SHARED - What's the ID of the object?
  Required
- 1. THE OBJECT THAT WAS SHARED - What's the direct URL to view the object?
  Required
- 1. THE OBJECT THAT WAS SHARED - How many dynamic properties do you have to display for the object?
  Required
- 2. THE SHARING EVENT - What's the name of the event? (example: "Document Sent" or "Presentation Shared")
- 2. THE SHARING EVENT - What's The ID Of The event?
- 2. THE SHARING EVENT - What's The URL to view more info regarding the event?
- 2. THE SHARING EVENT - How Many Dynamic Properties Do You Have To Display For The sharing event?
  Required
- Email
  Required
- Name
- Email Addresses
  Required
- Delimiter
- Sharing Message Subject
- Sharing Message Body
- GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
Action
Write
- 1. THE OBJECT THAT WAS ENGAGED - What's The Name Of The Object?
- 1. THE OBJECT THAT WAS ENGAGED - What's The ID Of The Object?
- 1. THE OBJECT THAT WAS ENGAGED - What's The Direct URL To View The Object?
- 1. THE OBJECT THAT WAS ENGAGED - How Many Dynamic Properties Do You Have To Display For The Object?
  Required
- 2. THE CUSTOM ACTION EVENT - What's The Name Of The Event? (example: "Contract Signed" Or "Presentation Downloaded")
  Required
- 2. THE CUSTOM ACTION EVENT - What's The ID Of The Event?
- 2. THE CUSTOM ACTION EVENT - What's The URL To View More Info Regarding The Event?
- 2. THE CUSTOM ACTION EVENT - How Many Dynamic Properties Do You Have To Display For The Event?
  Required
- Email
  Required
- Name
- GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
Action
Write
Call Recorded (Gen X and U Only)
Triggers when the call is recorded. (Gen X and U Only)
Trigger
Instant
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Call Busy
Triggers when there is a busy line. (Gen V, Gen X, Gen U)
Trigger
Instant
Try It
Call Answered
Triggers when a call was answered. (Gen P, Gen V, Gen X, Gen U)
Trigger
Instant
Try It
Create Huddle Meeting
Creates a huddle meeting. (Gen P, Gen V, Gen X, Gen U) You need to add one more action in order to receive the huddle meeting information. Ex. an email with the information or a SMS.
Action
Write
- Content
  Required
- Phone Number
  Required
Action
Write

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Connect Gong and net2phone to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Gong to net2phone integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Gong

Gong has helped thousands of sales pros have better sales conversations every day.

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Related categories

CRM (Customer Relationship Management)

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About net2phone

net2phone is a leading provider of cloud-based business phone systems and unified communications tools.