Connect Gmail and Intercom to power AI-driven automation

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Launch your first automated workflow

Start with a template that brings Gmail and Intercom together. Build enterprise-grade automation in minutes.

Our most popular template

Organize new Gmail emails matching search by adding or removing tags on Intercom leads
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Gmail + Intercom
Tag Intercom leads when new attachments arrive in Gmail
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Gmail + Intercom
Create or update Intercom users from new Gmail emails
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Gmail + Intercom
Apply or remove Intercom tags for users based on new labeled emails in Gmail
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Gmail + Intercom
Create or update Intercom users from new Gmail attachments
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Gmail + Intercom
Send new labeled Gmail emails as messages to Intercom contacts
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Gmail + Intercom

Organize new Gmail emails matching search by adding or removing tags on Intercom leads

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Gmail + Intercom

Tag Intercom leads when new attachments arrive in Gmail

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Gmail + Intercom

Create or update Intercom users from new Gmail emails

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Gmail + Intercom

Apply or remove Intercom tags for users based on new labeled emails in Gmail

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Gmail + Intercom

Create or update Intercom users from new Gmail attachments

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Gmail + Intercom

Send new labeled Gmail emails as messages to Intercom contacts

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Gmail + Intercom

Send emails via Gmail when new tags are added to leads in Intercom
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Intercom + Gmail
Send emails in Gmail when new tags are added to conversations in Intercom
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Intercom + Gmail

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Gmail with Intercom - no code necessary. See how you can get setup in minutes.

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Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Attachment" from Gmail.

Add your action

An action happens after the trigger—such as "Add Note" in Intercom.

You’re connected!

Zapier seamlessly connects Gmail and Intercom, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailbox
  Required
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- Label
  Required
- Message
  Required
Action
Write

- Message
  Required
Action
Write
- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
Action
Write

- Name of label
  Required
Action
Write
- Message
  Required
- Label(s) to remove
  Required
Action
Write
- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
Action
Write
- Search String
  Required
Action
Search
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
Try It
New Lead
Triggers when a new Lead is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
Try It
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
- Tag
Trigger
Instant
Try It
Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailbox
  Required
Trigger
Polling
Try It
- Search keywords
  Required
Trigger
Polling
Try It
- Label/Mailbox
Trigger
Polling
Try It
- Message
  Required
Action
Write
- To
- Cc
- Bcc
- Subject
  Required
- From
- From_name
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
- Recipient_instructions
Action
Write
- Message
  Required
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Note
- Note format
- Include original attachments
- Label or mailbox
Action
Write
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
- Send message to Google Contacts Group/Label
Action
Write
- Thread
  Required
- Label(s) to remove
  Required
Action
Write
- Message ID
  Required
- Attachment Filename
  Required
- Attachment Size
Action
Search
- Search String
  Required
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
- Send message to Google Contacts Group/Label
Action
Search or write
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
Try It
Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
Try It
New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
Try It
- Message body format
Trigger
Instant
Try It
New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
Try It
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Updated Company
Triggers when a company is updated.
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

For AI agents & developers

Use Gmail and Intercom with AI agents and code

Beyond Zap workflows. Call Gmail and Intercom actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Gmail and Intercom actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Label to Email
Add Note

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Gmail and Intercom actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* gmail / intercom action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Gmail and Intercom

Create Intercom leads from Gmail emails

Streamline lead management by connecting Gmail and Intercom. When a specific type of email lands in Gmail—say, from a contact form or a newsletter signup—Zapier automatically creates a new lead in Intercom. This ensures no potential customer falls through the cracks and improves conversion tracking.

Business Owner

Try it

Reply to Intercom tickets from starred emails

Simplify ticket follow-ups by using Gmail and Intercom. When you star an email in Gmail that's related to customer support, Zapier sends a reply to the corresponding ticket in Intercom. This keeps your communication in sync and ensures quick replies to your customers, improving ticket resolution times.

Customer Support Ops

Try it

Tag Intercom contacts based on email behavior

Enhance marketing personalization with Gmail and Intercom. When a new labeled email in Gmail indicates a specific customer action—such as interest in a webinar or product—Zapier adds a tag to the customer in Intercom. This lets the marketing team segment and target their audience more effectively.

Marketing & Marketing Ops

Try it

Learn how to automate Gmail on the Zapier blog

Learn how to automate Intercom on the Zapier blog

Make work flow with AI

Level up your Gmail to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Gmail + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Gmail and Intercom

How can I set up the integration between Gmail and Intercom?

To set up the integration, you'll first need to log in to your account and navigate to the Zaps section. From there, create a new Zap, selecting Gmail as your trigger app and choose the specific trigger event, like receiving a new email. Then select Intercom as your action app and define what should happen in Intercom when that trigger event occurs.

What trigger events are available for Gmail with this integration?

We offer several trigger events for Gmail, including receiving a new email in a specific folder, starred emails, or emails marked as important. You can choose the one that best fits your workflow needs when setting up your Zap.

What actions can be performed in Intercom through this integration?

With this integration, you can perform actions such as creating or updating users or leads, sending messages or notes on conversations, and tagging users. These options allow you to automate your workflows efficiently within Intercom based on email triggers from Gmail.

Do I need any special permissions in Gmail or Intercom to set up this integration?

For integrating with Gmail and Intercom through our platform, you'll typically need permission to access their APIs. This might include having administrative privileges in your respective accounts or API keys if necessary.

Can I filter which emails in Gmail trigger actions in Intercom?

Yes, you can set filters on the incoming emails in Gmail before they act as triggers. For instance, you might only want emails from specific addresses or those containing certain keywords to prompt actions in Intercom.

How often will my data sync between Gmail and Intercom after setting up an integration?

The frequency of data syncing depends on how you've configured the triggers within our platform. Usually, checks occur every few minutes for any set trigger events so that actions can be executed promptly after an event is recognized.

Is it possible to test the integration between Gmail and Intercom before going live?

Absolutely! Once you've set everything up within our platform, there is a 'Test' feature where you can simulate trigger events from Gmail to see if they correctly lead to the desired actions within Intercom.

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn moreLearn moreHelpHelp

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

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Connect Gmail and Intercom to power AI-driven automation

Launch your first automated workflow

Organize new Gmail emails matching search by adding or removing tags on Intercom leads

Tag Intercom leads when new attachments arrive in Gmail

Create or update Intercom users from new Gmail emails

Apply or remove Intercom tags for users based on new labeled emails in Gmail

Create or update Intercom users from new Gmail attachments

Send new labeled Gmail emails as messages to Intercom contacts

Organize new Gmail emails matching search by adding or removing tags on Intercom leads

Tag Intercom leads when new attachments arrive in Gmail

Create or update Intercom users from new Gmail emails

Apply or remove Intercom tags for users based on new labeled emails in Gmail

Create or update Intercom users from new Gmail attachments

Send new labeled Gmail emails as messages to Intercom contacts

Send emails via Gmail when new tags are added to leads in Intercom

Send emails in Gmail when new tags are added to conversations in Intercom

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Gmail and Intercom with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Gmail and Intercom

Create Intercom leads from Gmail emails

Reply to Intercom tickets from starred emails

Tag Intercom contacts based on email behavior

Learn how to automate Gmail on the Zapier blog

Send WhatsApp notifications for important emails

How to get email alerts from an RSS feed

How to send an email for new Typeform responses

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Make work flow with AI

Frequently Asked Questions about Gmail + Intercom integrations

Connect Gmail to Intercom on the world's largest no-code automation platform