Zapier makes it easy to integrate GitLab with Intercom - no code necessary. See how you can get setup in minutes.
A trigger is the event that starts your Zap—like a "New Code Snippet Comment" from GitLab.
An action happens after the trigger—such as "Add Note" in Intercom.
Zapier seamlessly connects GitLab and Intercom, automating your workflow.
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New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with GitLab and Intercom
To set up a trigger in GitLab for an Intercom message, first create a webhook in your GitLab repository settings. Use this webhook to send data to our integration platform whenever there's a new commit or merge request. Then, configure our platform to use this event as a trigger to send an automated message through Intercom.
Yes, you can update Intercom contacts when there's a new issue in GitLab. Set up a trigger on our platform that listens for new issue events. Then, define an action that updates the corresponding contact's details or tags within Intercom.
Absolutely. You can create an automated workflow where every time there’s a new merge request in GitLab, our system triggers the creation of a new conversation thread in Intercom with pre-defined content and recipients.
If there is an error during the integration process, we log these errors and notify you through your preferred channel (e.g., email or Slack). Typically, you'll need to check connection settings or data mapping within your Zap setup.
You can share various types of data such as commit messages, user comments, issue details from GitLab, and customer interactions or conversations from Intercom. Our platform allows you to define which data fields are mapped across both systems.
While there’s no strict limit on the number of triggers or actions you can set up between GitLab and Intercom, each plan might have its own limitations based on tasks per month. Please review your specific plan limits before configuring extensive workflows.
Automated actions usually occur within moments after we detect the triggering event in GitLab. However, some delays might occur due to network issues or processing time required by both platforms.
When a new job event occurs in GitLab (e.g., a pipeline is successful), Zapier sends an email or notification via Intercom to subscribed business stakeholders, ensuring alignment. This simplifies status communication and boosts operational transparency.
Business OwnerWhen a new user conversation is created in Intercom, Zapier creates a corresponding issue in GitLab. This ensures engineers can track feedback swiftly, leading to faster iterations and improved product quality.
EngineeringZapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
