Freshservice + Zoom Team Chat

Freshservice + Zoom Team Chat integrations

Send a Zoom Team Chat message for every new ticket in Freshservice

Improve your customer service experience with this convenient workflow. When a new ticket is created in Freshservice, it immediately sends a channel message in your Zoom Team Chat. This keeps your team instantly informed about fresh issues, helping you to resolve customer queries faster and maintain effective communication without the need for manual updates.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshservice.
TriggerInstant
automatically do this!
Send Channel MessagePost a new message to a specific channel. Also, allows for scheduling a message for later.
ActionWrite

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More things you can do with Freshservice and Zoom Team Chat

Discover other triggers and actions you can use with Freshservice and Zoom Team Chat

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New Message Bookmarked
Triggers when a message is bookmarked.
Trigger
Instant
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New Custom Emoji
Triggers when a new custom emoji is added.
Trigger
Instant
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- Info
- Channel
  Required
- User
- Highlight Word
Trigger
Instant
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- Info
- Channel
  Required
- Reaction
- User
Trigger
Instant
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- Channel
- User
- Message Id
  Required
Action
Write
- Channel
  Required
- Message Text
  Required
- Send Message as App
  Required
- File
- File Name
Action
Write
- Duration
- User Presence Status
  Required
Action
Write
- Channel Type
  Required
- Channel
- User
- Message Id
  Required
Action
Search

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write
New Channel
Triggers when a new channel is created.
Trigger
Instant
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- Info
- Channel
  Required
Trigger
Instant
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- Info
- Channel
  Required
- User
Trigger
Instant
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- Info
Trigger
Instant
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- Channel Name
  Required
- Channel Type
  Required
Action
Write
- Channel
  Required
- User
  Required
Action
Write
- User
  Required
- Message Text
  Required
- Send Message as App
  Required
- File
- File Name
Action
Write
- Search Query
  Required
Action
Search
- Search Query
  Required
Action
Search

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

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About Zoom Team Chat

Streamline communications with triggers for new channels, messages, mentions, and create actions to send messages, update presence, and more to Zoom Team Chat.

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Related categories

Team Chat