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Freshservice + Usersnap

Generate Freshservice tickets from new Usersnap feedback

Streamline your customer service process with this handy automation. When a user leaves feedback in Usersnap, this workflow swiftly creates a corresponding ticket in Freshservice. This seamless exchange ensures all user feedback is promptly addressed, enhancing your customer experience. Save time and stay organized by consolidating all feedback in one platform.

Streamline your customer service process with this handy automation. When a user leaves feedback in Usersnap, this workflow swiftly creates a corresponding ticket in Freshservice. This seamless exchange ensures all user feedback is promptly addressed, enhancing your customer experience. Save time and stay organized by consolidating all feedback in one platform.

  1. When this happens...
    UsersnapUsersnap
    New Feedback

    Triggers when a new feedback is created.

    TriggerInstant
  2. automatically do this!
    FreshserviceFreshservice
    Create Ticket

    Create a ticket in Freshservice for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Integration NameRequired

    • ProjectRequired

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write

    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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About Usersnap

Collect and streamline visual bug reports and customer feedback for your digital product from development to production.
Learn more

Related categories