Freshservice + Telegram

Freshservice + Telegram integrations

Send messages in Telegram for new tickets in Freshservice

Stay updated with your customer support tasks using this streamlined workflow. Whenever new tickets are created in Freshservice, a message is instantly sent in your designated Telegram chat. This simple automation ensures you never miss important customer issues and maintain efficient communication within your team.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshservice.
TriggerInstant
automatically do this!
Send MessageSends a message from your bot.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Freshservice and Telegram

Discover other triggers and actions you can use with Freshservice and Telegram

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Chat_id
  Required
- Text Format
- Message Text
  Required
- Disable Link Preview
Action
Write
- Chat_id
  Required
- Poll Question Text
  Required
- Should the poll be anonymous?
  Required
- Poll Type
  Required
- How long should the poll be open?
- Send Closed Poll?
- Send Silently?
- Protect Content from forwarding and saving?
Action
Write

New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write
- Chat ID
Trigger
Instant
Try It
- Chat_id
  Required
- Photo
  Required
- Caption
- Caption Format
- Send Silently
- Protect Content
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

HelpHelp

Related categories

Server Monitoring

About Telegram

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.

Learn moreLearn moreHelpHelp

Related categories

Phone & SMS

Team Chat