Freshservice + Speechnotes

Freshservice + Speechnotes integrations

Add transcription results to Freshservice tickets when new Speechnotes results are ready

Streamline your customer service process with this handy automation. When transcription results are ready in Speechnotes, this workflow instantly adds those as notes to a ticket in Freshservice. It simplifies communication, ensuring that your team has all the relevant information on hand to resolve customer issues effectively and efficiently.

When this happens...
Transcription Results ReadyTriggers when new results are ready.
TriggerInstant
automatically do this!
Add Notes to a TicketAdd Private or Public notes to a Freshservice Support Ticket.
ActionWrite

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More things you can do with Speechnotes and Freshservice

Discover other triggers and actions you can use with Speechnotes and Freshservice

Transcription Results Ready
Triggers when new results are ready.
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write

- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- File Name
  Required
- Recording Url
  Required
- Language
  Required
- Custom data
- Number of Speakers
- Optional - Clip Start From (in seconds)
- Optional - Clip End At (in seconds)
Action
Write
New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

Server Monitoring

About Speechnotes

Automatically transform all audio recordings to text. Most accurate AI transcription (speech to text) engines. Fast, affordable, secure & private.

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Related categories

Transcription