Freshservice + ISMS.online

Freshservice + ISMS.online integrations

Create Freshservice tickets for new or updated ISMS.online track items

Coordinate your tasks swiftly with ISMS.online and Freshservice. When there's a new or updated track item in your ISMS.online app, this workflow promptly creates a ticket in Freshservice. It's a simple yet efficient method of ensuring prompt issue resolution without manual data entry. Enjoy seamless tech support while saving time for more pressing tasks.

When this happens...
New or Updated Track ItemTriggers when a Track Item is created or updated
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWrite

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More things you can do with ISMS.online and Freshservice

Discover other triggers and actions you can use with ISMS.online and Freshservice

- Track
  Required
- Track Status
- Category
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write

- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Track
  Required
- Name
  Required
- Description
- Assignee
- Categories
- Due date
- Financial value
Action
Write
New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

Server Monitoring

About ISMS.online

ISMS.online is a cloud-based compliance management system for your information security, privacy and other compliance work.

HelpHelp

Related categories

Security & Identity Tools