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Freshservice + Google Forms

Generate Freshservice tickets from new or updated Google Forms responses

Streamline your customer service process with this workflow. Whenever a new or updated response is received in Google Forms, it instantly creates a ticket in Freshservice. This automation ensures no customer queries are left unnoticed or unattended, enhancing your customer service efficiency and response time.

Streamline your customer service process with this workflow. Whenever a new or updated response is received in Google Forms, it instantly creates a ticket in Freshservice. This automation ensures no customer queries are left unnoticed or unattended, enhancing your customer service efficiency and response time.

  1. When this happens...
    Google FormsGoogle Forms
    New or Updated Form Response

    Triggers when a form response is added or modified.

    TriggerInstant
  2. automatically do this!
    FreshserviceFreshservice
    Create Ticket

    Create a ticket in Freshservice for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • FormRequired

    Trigger
    Instant
    Try It
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
    • FormRequired

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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google-forms logo

About Google Forms

Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!
Learn moreHelp

Related categories

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier