Freshservice + Google Chat
Create messages in Google Chat for new tickets in Freshservice
Streamline your customer service response times with this workflow. When a new ticket is opened in Freshservice, a message will be instantly created in Google Chat. This automation ensures your team stays up-to-date about customer issues, leading to faster resolution times and increased customer satisfaction.
Streamline your customer service response times with this workflow. When a new ticket is opened in Freshservice, a message will be instantly created in Google Chat. This automation ensures your team stays up-to-date about customer issues, leading to faster resolution times and increased customer satisfaction.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshservice.
- automatically do this!Create Message
Create a message in Hangouts Chat.
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About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
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About Google Chat
Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.
