Freshservice + GitHub

Freshservice + GitHub integrations

Transform new GitHub issues into Freshservice tickets instantly

This workflow instantly generates a new ticket in Freshservice each time a new issue is posted in GitHub. This automation ensures no GitHub issue goes unattended, allowing your team to provide timely support and resolve issues quicker. By bridging the gap between GitHub and Freshservice, this workflow enhances your customer support process and project management effectiveness.

When this happens...
New IssueTriggers when a new issue is created.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWrite

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More things you can do with GitHub and Freshservice

Discover other triggers and actions you can use with GitHub and Freshservice

- Repo
  Required
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Repo
  Required
- Issue_only
Trigger
Polling
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- Actor of Event
  Required
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Who is requested to review?
- Repo
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Repo
  Required
- Body
  Required
- Issue or Pull request
  Required
Action
Write
- Repository
  Required
- File Path
  Required
- Commit Message
  Required
- File Content
  Required
- File SHA (for updates)
- Branch
Action
Write
- Gist Filename
  Required
- Content of the Gist
  Required
- Description
- Make Gist Public?
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Write
- Repo
  Required
- Pull Request
  Required
- Comment
- Action
  Required
- Commit SHA
Action
Write
- Repo
  Required
- Pull Request
  Required
- Title
- Body
- State
- Base
Action
Write
- Organization Name
  Required
- User Name (Login)
  Required
Action
Search
- Organization or User Name
- Repository Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Search or write
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Repo
  Required
Trigger
Polling
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- Repo
  Required
- Head
Trigger
Polling
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- Which gists?
Trigger
Polling
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- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Polling
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New Mention
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Trigger
Polling
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- Repo
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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New Repository
Triggers when a new repository is created.
Trigger
Polling
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New Team
Triggers when you are added to a team.
Trigger
Polling
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- Repo
  Required
- Issue
  Required
- Labels
  Required
Action
Write
- Repository
  Required
- Branch Name
  Required
- Source Branch/SHA
  Required
Action
Write
- Repo
  Required
- Branch Name
  Required
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Emoji
- Status Message
- Expires At
- Limited Availability
- Organization Name
Action
Write
- Repo
  Required
- Issue
  Required
- Title
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Repository
  Required
- Branch Name
Action
Search
- Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Name (Login)
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Search or write
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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About GitHub

GitHub is the perfect place to share code and work collaboratively on private and open source software.

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