Freshservice + Fuze

Freshservice + Fuze integrations

Send chat messages to Fuze groups when there are new Freshservice tickets

Keep your team informed in real-time of new Freshservice tickets or updates. This integration sends an automated chat alert to a specific Fuze group whenever a new Freshservice ticket has been created.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshservice.
TriggerInstant
automatically do this!
Send Chat Message to ConversationSends a Message in a Chat Conversation by Conversation Name
ActionWrite

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More things you can do with Freshservice and Fuze

Discover other triggers and actions you can use with Freshservice and Fuze

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New Meeting
Triggers when a new meeting is created.
Trigger
Polling
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New Voicemail
Triggers when a new voicemail is available.
Trigger
Polling
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- Meeting Title
- Meeting Mode
  Required
- Meeting Start Time
  Required
- Meeting End Time
Action
Write
- Filename
  Required
- File
  Required
Action
Write

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write
New Call
Triggers when there's a new call.
Trigger
Polling
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New Meeting Recording
Triggers when a new meeting recording is available.
Trigger
Polling
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- My Conversations
  Required
- Message
  Required
Action
Write
- Webhook URL
  Required
- Formatted Message
  Required
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

Server Monitoring

About Fuze

Fuze is an enterprise-grade Unified Communications as a Service (UCaaS) platform, enabling teams and individuals to chat, call, meet and content share effortlessly, anywhere on any device.

HelpHelp

Related categories

Team Collaboration