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Freshservice + Fuze

Send chat messages to Fuze groups when there are new Freshservice tickets

Keep your team informed in real-time of new Freshservice tickets or updates. This integration sends an automated chat alert to a specific Fuze group whenever a new Freshservice ticket has been created.

Keep your team informed in real-time of new Freshservice tickets or updates. This integration sends an automated chat alert to a specific Fuze group whenever a new Freshservice ticket has been created.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    FuzeFuze
    Send Chat Message to Conversation

    Sends a Message in a Chat Conversation by Conversation Name

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write

    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write

    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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fuze logo

About Fuze

Fuze is an enterprise-grade Unified Communications as a Service (UCaaS) platform, enabling teams and individuals to chat, call, meet and content share effortlessly, anywhere on any device.

Related categories