Freshdesk + X (Twitter) + AI by Zapier
Create Freshdesk tickets for new X mentions using AI
Support requests that arrive through X can easily get lost if you're not actively monitoring your mentions. This automation keeps them from slipping through. An AI step evaluates each new mention to determine whether it warrants a support ticket, then creates one in Freshdesk with relevant tags applied—so your team always has the right context before they even start typing a reply.
Support requests that arrive through X can easily get lost if you're not actively monitoring your mentions. This automation keeps them from slipping through. An AI step evaluates each new mention to determine whether it warrants a support ticket, then creates one in Freshdesk with relevant tags applied—so your team always has the right context before they even start typing a reply.
- When this happens...New Mention
Triggers when someone mentions you in a post on X.
- automatically do this...Analyze and Return Data
Extract data, analyze information, generate content — and more
- then do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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- 14 day trial for premium features & apps
New Mention
Triggers when someone mentions you in a post on X.
Try ItUsernameRequired
Exclude reposts
Exclude replies
Try ItUser IDRequired
Post IDRequired
Search queryRequired
Try ItTextRequired
Reply to post ID
Quote post ID
Post IDRequired
Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
