Freshdesk + SQL Server

Create Freshdesk tickets from new SQL Server rows through custom queries

Streamline your customer service process with this workflow. When new data is added to SQL Server through a custom query, a ticket is instantly generated in Freshdesk for your support team to handle. This enables faster response times, improving your customer satisfaction rates and streamlining your workflow. So relax, we've got your ticket generation covered.

When this happens...
New Row (Custom Query)
Triggers when new rows are returned from a custom query that you provide. Advanced Users Only.
TriggerPolling
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Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

- Table/ViewRequired
Trigger
Polling
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- QueryRequired
Trigger
Polling
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- Table/ViewRequired
- Primary KeyRequired
- Order ByRequired
- Trigger Column
Trigger
Polling
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- Disclaimer Copy
- QueryRequired
Action
Write
- TableRequired
- ID ColumnRequired
Action
Write

- QueryRequired
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

- Table/ViewRequired
- Order By
- Dedupe Key
Trigger
Polling
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New Table
Triggers when you add a new table.
Trigger
Polling
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- QueryRequired
Trigger
Polling
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- TableRequired
Action
Write
- TableRequired
- Lookup ColumnRequired
- Lookup ValueRequired
Action
Search
- QueryRequired
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.