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Freshdesk + Smartsheet

Add new Freshdesk ticket notes as discussions to rows in Smartsheet

This workflow kicks into action as soon as a new ticket note is created in Freshdesk, aiding with effective project management. It immediately bridges Freshdesk with Smartsheet, adding a discussion to a specific row in your Smartsheet account. This integration ensures that your team always stays informed with real-time updates, boosting collaboration and increasing productivity.

This workflow kicks into action as soon as a new ticket note is created in Freshdesk, aiding with effective project management. It immediately bridges Freshdesk with Smartsheet, adding a discussion to a specific row in your Smartsheet account. This integration ensures that your team always stays informed with real-time updates, boosting collaboration and increasing productivity.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    TriggerInstant
  2. automatically do this!
    SmartsheetSmartsheet
    Add Discussion to Row

    Adds discussion to row.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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About Smartsheet

Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

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