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Freshdesk + SightMill

Create Freshdesk tickets in response to new SightMill feedback surveys

With this integration, you can link your SightMill account to your Freshdesk account to automatically create a new ticket on Freshdesk every time new customer feedback is received on SightMill. Generating new Freshdesk tickets based on customer feedback helps your teams manage incoming feedback and allows them to quickly solve any issues.

With this integration, you can link your SightMill account to your Freshdesk account to automatically create a new ticket on Freshdesk every time new customer feedback is received on SightMill. Generating new Freshdesk tickets based on customer feedback helps your teams manage incoming feedback and allows them to quickly solve any issues.

  1. When this happens...
    SightMillSightMill
    Get Survey

    Triggers on a new survey.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • ProjectRequired

    • Survey CategoryRequired

    Trigger
    Scheduled
    Try It

    • ProjectRequired

    • Phone NumberRequired

    • FirstnameRequired

    • Lastname

    • Tags

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • ProjectRequired

    • Email AddressRequired

    • FirstnameRequired

    • Lastname

    • Tags

    • Optional delay in an hour

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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sightmill logo
sightmill logo

About SightMill

Gather customer feedback or employee feedback via email, on your website, by SMS, or at events with SightMill NPS (Net Promoter Score) survey software. Use NPS surveys to understand how to improve customer experience of your products and service.
Help

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