Freshdesk + net2phone
Freshdesk + net2phone
Create Freshdesk tickets for newly answered net2phone calls
Streamline your customer service process with this workflow. When a call is answered in net2phone, a new ticket is instantly created in Freshdesk, efficiently organizing your customer interactions. This automation enables your team to track phone queries in real time, ensuring no customer concern goes unresolved.
- When this happens...Call AnsweredTriggers when a call was answered. (Gen P, Gen V, Gen X, Gen U)
- automatically do this!Create TicketCreate a ticket in Freshdesk for your domain.
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More things you can do with net2phone and Freshdesk
Discover other triggers and actions you can use with net2phone and Freshdesk
- Call Missed
Triggers when a call is missed. (Gen V, Gen X, Gen U)
Try ItTriggerInstant - Call Ringing
Triggers when the subscribed user extension is ringing. (Gen P, Gen V, Gen X, Gen U)
Try ItTriggerInstant - Call Completed
Triggers when a call is completed. (Gen P, Gen V, Gen X, Gen U)
Try ItTriggerInstant - SMS Notification (Gen X and U Only)
Triggers when the user receives an incoming text message. Note: it won't work for internal (Gen X or U user → Gen X or U user) messages.
Try ItTriggerInstant
- Call Recorded (Gen X and U Only)
Triggers when the call is recorded. (Gen X and U Only)
Try ItTriggerInstant - Call Busy
Triggers when there is a busy line. (Gen V, Gen X, Gen U)
Try ItTriggerInstant - Call Answered
Triggers when a call was answered. (Gen P, Gen V, Gen X, Gen U)
Try ItTriggerInstant - Create Huddle Meeting
Creates a huddle meeting. (Gen P, Gen V, Gen X, Gen U) You need to add one more action in order to receive the huddle meeting information. Ex. an email with the information or a SMS.
ActionWrite
