Freshdesk + net2phone
Create Freshdesk tickets for newly answered net2phone calls
Streamline your customer service process with this workflow. When a call is answered in net2phone, a new ticket is instantly created in Freshdesk, efficiently organizing your customer interactions. This automation enables your team to track phone queries in real time, ensuring no customer concern goes unresolved.
Streamline your customer service process with this workflow. When a call is answered in net2phone, a new ticket is instantly created in Freshdesk, efficiently organizing your customer interactions. This automation enables your team to track phone queries in real time, ensuring no customer concern goes unresolved.
- When this happens...Call Answered
Triggers when a call was answered. (Gen P, Gen V, Gen X, Gen U)
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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Call Missed
Triggers when a call is missed. (Gen V, Gen X, Gen U)
Try ItCall Ringing
Triggers when the subscribed user extension is ringing. (Gen P, Gen V, Gen X, Gen U)
Try ItCall Completed
Triggers when a call is completed. (Gen P, Gen V, Gen X, Gen U)
Try ItSMS Notification (Gen X and U Only)
Triggers when the user receives an incoming text message. Note: it won't work for internal (Gen X or U user → Gen X or U user) messages.
Try It
Call Recorded (Gen X and U Only)
Triggers when the call is recorded. (Gen X and U Only)
Try ItCall Busy
Triggers when there is a busy line. (Gen V, Gen X, Gen U)
Try ItCall Answered
Triggers when a call was answered. (Gen P, Gen V, Gen X, Gen U)
Try ItCreate Huddle Meeting
Creates a huddle meeting. (Gen P, Gen V, Gen X, Gen U) You need to add one more action in order to receive the huddle meeting information. Ex. an email with the information or a SMS.
