Freshdesk + Mocean API

Freshdesk + Mocean API integrations

Notify recipients of new Freshdesk tickets via Mocean API SMS messages

Looking to stay on top for your customer problems in Freshdesk? Set up this integration to handle the heavy lifting. By using this Zap, a custom SMS message will be sent via Mocean API automatically each time a new ticket comes into your Freshdesk ticket view.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send SMSSend new SMS to the receiver phone number
ActionWrite

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More things you can do with Freshdesk and Mocean API

Discover other triggers and actions you can use with Freshdesk and Mocean API

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
Updated Balance
Triggers when account balance updated.
Trigger
Polling
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- Sender ID
  Required
- Receiver Number
  Required
- Content
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
Find Balance
Find a account balance
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Related categories

Customer Support

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About Mocean API

Micro Ocean Technologies Sdn Bhd (Mocean) was formed by a team of professionals with extensive technical knowledge and experience in the telecommunications industry. Our core expertise is in Mobile Messaging Solutions and Technologies.

HelpHelp

Related categories

Communication