Freshdesk + Mattermost
Freshdesk + Mattermost
Freshdesk + Mattermost integrations
Post messages in Mattermost when new tickets are created in Freshdesk
Keep your support team in Freshdesk and conversational colleagues in Mattermost in sync with this workflow. As soon as a new support ticket is created in Freshdesk, this automation sends an update about it in a designated channel in Mattermost. It's a great way to ensure important tickets get prompt attention and your team stays informed of ongoing support issues.
- When this happens...New TicketTriggers when there is a new ticket is created in Freshdesk.
- automatically do this!Post MessagePost a new message to a channel.
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More things you can do with Freshdesk and Mattermost
Discover other triggers and actions you can use with Freshdesk and Mattermost
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
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