Post messages in Mattermost when new tickets are created in Freshdesk
Keep your support team in Freshdesk and conversational colleagues in Mattermost in sync with this workflow. As soon as a new support ticket is created in Freshdesk, this automation sends an update about it in a designated channel in Mattermost. It's a great way to ensure important tickets get prompt attention and your team stays informed of ongoing support issues.
Keep your support team in Freshdesk and conversational colleagues in Mattermost in sync with this workflow. As soon as a new support ticket is created in Freshdesk, this automation sends an update about it in a designated channel in Mattermost. It's a great way to ensure important tickets get prompt attention and your team stays informed of ongoing support issues.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshdesk.
- automatically do this!Post Message
Post a new message to a channel.
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