Freshdesk + Mattermost
Update tickets in Freshdesk and post messages in Mattermost instantly
When a ticket is updated in Freshdesk, let the team know promptly on Mattermost with this workflow. This facilitates transparent and real-time communication about ongoing support tickets, ensuring that all team members are apprised of changes and updates. No more manual updates needed, as this automation promptly posts a message in Mattermost whenever there's an update to any ticket in Freshdesk.
When a ticket is updated in Freshdesk, let the team know promptly on Mattermost with this workflow. This facilitates transparent and real-time communication about ongoing support tickets, ensuring that all team members are apprised of changes and updates. No more manual updates needed, as this automation promptly posts a message in Mattermost whenever there's an update to any ticket in Freshdesk.
- When this happens...Update Ticket
Triggers when a Ticket is updated.
- automatically do this!Post Message
Post a new message to a channel.
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