Freshdesk + Mailgun

Freshdesk + Mailgun integrations

Create new Freshdesk tickets from new bounce events in Mailgun

Keep a close eye on your email marketing efforts with this automation. When an email bounces through Mailgun, a ticket will be promptly created in Freshdesk, providing swift resolution for email deliverability issues. This workflow ensures your customer communication stays efficient, reducing manual task load related to bounced emails.

When this happens...
New Bounce EventTriggers when an email permanently or temporarily fails in Mailgun.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Mailgun and Freshdesk

Discover other triggers and actions you can use with Mailgun and Freshdesk

New Log Data
Triggers when new log entries are found in Mailgun. Because this trigger uses polling, multiple log entries may be returned at once during each polling interval.
Trigger
Polling
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New Bounce Event
Triggers when an email permanently or temporarily fails in Mailgun.
Trigger
Instant
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New Delivery Event
Triggers when an email is successfully delivered in Mailgun.
Trigger
Instant
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- Route Expression (Advanced)
- Route Identifier
- Route Priority
Trigger
Instant
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New Unsubscribe Event
Triggers when a recipient unsubscribes in Mailgun.
Trigger
Instant
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- Job List Name
  Required
- CSV File
  Required
Action
Write
- Job ID
  Required
Action
Write

- Email Address
  Required
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Alert Event Types
Trigger
Instant
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New Complaint Event
Triggers when a recipient reports an email as spam in Mailgun.
Trigger
Instant
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New Failed Delivery Event
Triggers when an email fails to deliver in Mailgun.
Trigger
Instant
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New Open/Click Event
Triggers when a recipient opens an email or clicks a tracked link in Mailgun.
Trigger
Instant
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New List
Triggers when a new mailing list is added to your account.
Trigger
Polling
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- From Email Address
  Required
- To Email Address
  Required
- CC Email Address
- BCC Email Address
- Reply-To Email Address
- Email Subject
  Required
- Email Body (HTML)
- Email Body (Text)
- Attachment
- Tags
Action
Write
- List
  Required
- Address
  Required
- Update
  Required
- Member Name
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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About Mailgun

Mailgun is a tool with powerful APIs that allow you to send, receive, track and store email effortlessly. Except, with Zapier you don't have to write any code!

HelpHelp

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Transactional Email

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