Freshdesk + Jira Software Server

Convert new Freshdesk tickets into Jira Software Server issues

When a new ticket comes in on Freshdesk, it can be easy to lose track. But with this workflow, every new ticket in Freshdesk initiates the creation of an issue in the Jira Software Server, ensuring no tickets get left behind. Turn this automation on and let it streamline your customer support and software issue tracking process — saving you time and boosting efficiency. It's the perfect solution for your customer service management.

When a new ticket comes in on Freshdesk, it can be easy to lose track. But with this workflow, every new ticket in Freshdesk initiates the creation of an issue in the Jira Software Server, ensuring no tickets get left behind. Turn this automation on and let it streamline your customer support and software issue tracking process — saving you time and boosting efficiency. It's the perfect solution for your customer service management.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    Jira Software ServerJira Software Server
    Create Issue

    Create a new issue, select your own project and issue type.

    ActionWrite
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Supported triggers and actions

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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jira-software-server logo
jira-software-server logo

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

Related categories

  • Project Management

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