Freshdesk + Jira Service Management

Update tickets in Freshdesk and trigger api requests in Jira Service Management

Keep your customer service operations running smoothly with this efficient workflow between Freshdesk and Jira Service Management. Whenever an Update Ticket happens in Freshdesk, the corresponding update is reflected in Jira Service Management. This ensures your service documentation stays up-to-date and centralized, minimizing the risk of overlooking any issues.

Keep your customer service operations running smoothly with this efficient workflow between Freshdesk and Jira Service Management. Whenever an Update Ticket happens in Freshdesk, the corresponding update is reflected in Jira Service Management. This ensures your service documentation stays up-to-date and centralized, minimizing the risk of overlooking any issues.

  1. When this happens...
    FreshdeskFreshdesk
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    API Request (Beta)

    This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support