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Freshdesk + Jira Service Management

Create requests in Jira Service Management for new tickets in Freshdesk

Streamline your customer support process with this efficient workflow. Whenever there's a new ticket in Freshdesk, a corresponding request will be instantly created in Jira Service Management. This ensures a smoother communication between your support and development teams - helping to resolve customer issues faster. This automation reduces manual data entry and helps your team stay focused on what matters most - customer satisfaction.

Streamline your customer support process with this efficient workflow. Whenever there's a new ticket in Freshdesk, a corresponding request will be instantly created in Jira Service Management. This ensures a smoother communication between your support and development teams - helping to resolve customer issues faster. This automation reduces manual data entry and helps your team stay focused on what matters most - customer satisfaction.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Related categories

  • Customer Support

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