Freshdesk + Instagram for Business

Freshdesk + Instagram for Business integrations

Create tickets in Freshdesk for new tagged media in Instagram for Business

Turn tagged media on Instagram for Business into actionable tasks instantly with this seamless automation workflow. When new media is tagged on your Instagram business account, a ticket is quickly created in Freshdesk, keeping your customer service in the loop and proactive. Enhance customer engagement and keep your brand response time optimal without manual tracking or intervention.

When this happens...
New Tagged MediaTriggers when your selected account is tagged in a photo or video.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Instagram for Business and Freshdesk

Discover other triggers and actions you can use with Instagram for Business and Freshdesk

New Media Posted in my Account
Triggers when a photo or video is posted to your selected account.
Trigger
Polling
Try It
- Media
  Required
- Caption
- Tagged User(s)
- Location
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It

- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write

- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

New Tagged Media
Triggers when your selected account is tagged in a photo or video.
Trigger
Polling
Try It
- Video
  Required
- Caption
- Tagged User(s)
- Location
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About Instagram for Business

Instagram for Business allows you to gain insights on your followers. Instagram keeps rolling out tools to help business owners succeed on the photo-sharing social media platform.

Learn moreLearn moreHelpHelp

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