Freshdesk + Humanity

Freshdesk + Humanity integrations

Create or update driver data points in Humanity for new Freshdesk tickets

If you create your staff schedule in Humanity based on the number of tickets received in Freshdesk, then use this Zapier template to add data points to Humanity's Demand Driven Scheduling feature for every new ticket you receive in Freshdesk.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create/Update Driver Data PointCreates a new Demand Driver Data Point or updates an existing Demand Driver Data Point based on the provided date/time.
ActionWrite

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More things you can do with Freshdesk and Humanity

Discover other triggers and actions you can use with Freshdesk and Humanity

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- My Leave Requests Only
Trigger
Polling
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- My Time Entries Only
- Employee ID
- Position ID
- Time Entry Status
- Time Entry Start Date
- Time Entry End Date
Trigger
Polling
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- My Shifts Only
Trigger
Polling
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- Employee ID
  Required
- Position IDs
  Required
- Pay Rate
Action
Write
- Demand Driver ID
  Required
- Data Point Date/Time
  Required
- Data Point Value
  Required
Action
Write
- Leave Request ID
  Required
- Leave Type ID
- Employee ID
- Leave Request Start
- Leave Request End
- Employee Comments
- Request Status
- Manager Reason
Action
Write
- Location ID
  Required
- Location Name
  Required
Action
Write
- Position ID
  Required
- Shift Start
  Required
- Shift End
  Required
- Employee IDs
- Shift Title
- Shift Notes
- Open Shift
- Open Slots Needed
Action
Write
- Time Entry ID
  Required
- Employee ID
- Position ID
- Time Entry Start
- Time Entry End
- Notes
- Tips
- Clock-In Location
- Clock-Out Location
Action
Write
- Employee ID
  Required
- Minimum Time Between Shifts
- Minimum Weekly Hours
- Maximum Weekly Hours (Overtime)
- Minimum Monthly Hours
- Maximum Monthly Hours (Overtime)
- Maximum Daily Working Hours (Overtime)
- Maximum Working Days In A Row
- Auto Approve Shift Requests
Action
Write
- Employee ID
  Required
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
New/Updated Employees
Triggers when a new Employee is added or an existing Employee is updated.
Trigger
Polling
Try It
Published Shifts
Triggers when a new Shift is published or an existing published Shift is modified. This applies to Shifts with or without employees and returns results grouped by Shift.
Trigger
Polling
Try It
- Employee ID
  Required
- Leave Type ID
  Required
- Number of Days Awarded
  Required
Action
Write
- Employee ID
  Required
- Existing Skill IDs
- New Skills
Action
Write
- Employee ID
  Required
- First Name
- Last Name
- Middle Name
- Nickname
- Email
- Account Status
- Hourly Rate
- Job Title
- Birthdate
- Home Phone
- Cell Phone
- Street Address
- City
- State/Province
- Zip/Postal Code
- Gender
- Employee Type
- Pay Type
- Account Type
- Username
- Password
- Send Activation Email
- Start Date
- Timezone
- Language
Action
Write
- Leave Type ID
- Leave Type Name
  Required
- Number of Days Awarded
  Required
Action
Write
- Position ID
  Required
- Position Name
- Location ID
Action
Write
- Skill ID
- Skill Name
  Required
Action
Write
- Employee ID
  Required
- Start Date/Time
  Required
- End Date/Time
  Required
- Unavailability Title
- Unavailability Note
Action
Write
- Employee ID
  Required
- Position IDs
  Required
- Account Type
- All Positions at Location
Action
Write
- Position ID
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About Humanity

TCP Software's dynamic scheduling tool, Humanity, simplifies day-to-day employee management processes. With Humanity Scheduling, your organization can easily and accurately create error-free, dynamic schedules for your staff by location, department, position, and/or skills—with real-time availability conflict checking.

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Related categories

Scheduling & Booking