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Freshdesk + Hootsuite

Create new Freshdesk tickets from new outbound Hootsuite messages

Effortlessly manage your customer support process with this seamless workflow. Whenever a new outbound message is sent via Hootsuite, a ticket will be created in Freshdesk, maintaining order and ensuring that all customer communication is tracked and dealt with promptly. This automation decreases response times and enhances customer service experience using the synergy of Hootsuite and Freshdesk.

Effortlessly manage your customer support process with this seamless workflow. Whenever a new outbound message is sent via Hootsuite, a ticket will be created in Freshdesk, maintaining order and ensuring that all customer communication is tracked and dealt with promptly. This automation decreases response times and enhances customer service experience using the synergy of Hootsuite and Freshdesk.

  1. When this happens...
    HootsuiteHootsuite
    New Outbound Message

    Triggers when a new message is received.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Social Profile

    Trigger
    Scheduled
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • Media URL

    • Social ProfileRequired

    • TextRequired

    • Schedule Time

    • Tags

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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hootsuite logo
hootsuite logo

About Hootsuite

Hootsuite is the leading social media dashboard allowing you to manage multiple networks and profiles and measure your campaign results.
Learn moreHelp

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