Freshdesk + GitLab

Add notes to Freshdesk tickets for new GitLab commits

Effortlessly keep track of GitLab commits in your Freshdesk tickets with this seamless workflow. Once set up, each new commit in GitLab will result in a note being added to a specified Freshdesk ticket, ensuring your support team stays updated on development progress. Maintain clear communication and enhance collaboration by connecting GitLab and Freshdesk through this automation.

When this happens...
New Commit
Trigger when a commit is made on the specified project.
TriggerScheduled
automatically do this!
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
ActionWrite

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Supported triggers and actions

What does this mean?

- ProjectRequired
Trigger
Instant
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- ProjectRequired
Trigger
Instant
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- GroupRequired
- Event
Trigger
Instant
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- ProjectRequired
- Event
Trigger
Instant
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- ProjectRequired
- Filter Instructions
- Merge Request Author
- Merge Request Assignee
- Comment Author
Trigger
Instant
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- Group
- Project
Trigger
Scheduled
Try It
- ProjectRequired
- Commit MessageRequired
- Branch NameRequired
- File ActionRequired
- File PathRequired
- File ContentsRequired
Action
Write

- ProjectRequired
- IssueRequired
- BodyRequired
- Confidential
Action
Write
- ProjectRequired
- Merge RequestRequired
- BodyRequired
- Confidential
Action
Write
- GroupRequired
- Labels
- Scope
- State
- Order By
Action
Search
- ProjectRequired
- Labels
- Scope
- State
- Order By
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

- ProjectRequired
- Branch or Tag
Trigger
Scheduled
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- GroupRequired
- Event
Trigger
Instant
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- ProjectRequired
Trigger
Instant
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- ProjectRequired
- Event
- Job Name
Trigger
Instant
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- ProjectRequired
- Event
Trigger
Instant
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- ProjectRequired
- NameRequired
- Reference Branch Name
Action
Write
- ProjectRequired
- TitleRequired
- Description
- Labels
- Assignee Gitlab Username
Action
Write
- ProjectRequired
- TitleRequired
- Description
- Source BranchRequired
- Target Branch
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Scope
- State
- Order By
- Filter by Labels from a Group or Project?
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Help

Related categories

Customer Support

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About GitLab

GitLab is an open source code collaboration tool with a rich feature set including management of repositories, reviewing tools, issue tracking, activity feeds and much more.

Learn more Help

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Developer Tools

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Freshdesk + GitLab

Add notes to Freshdesk tickets for new GitLab commits

New Code Snippet Comment

New Commit Comment

New Group Merge Request Event

Event

New Project Issue Event

Event

New Merge Request Comment

Filter Instructions

Merge Request Author

Merge Request Assignee

Comment Author

Merge Request Review Request

Group

Project

Create Commit

Add Note to Issue

Confidential

Add Note to Merge Request

Confidential

Find Group Merge Requests

Labels

Scope

State

Order By

Find Project Merge Requests

Labels

Scope

State

Order By

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Description

Create Forum Topic

Sticky

Locked

Create Contact

Address

Description

Phone

Job Title

Tags

Find Contact

New Commit

Branch or Tag

New Group Issue Event

Event

New Issue Comment

New Job Event

Event

Job Name

New Project Merge Request Event

Event

Create Branch

Reference Branch Name

Create Issue

Description

Labels

Assignee Gitlab Username

Create Merge Request

Description

Target Branch

API Request (Beta)

Query String Parameters

Headers

Additional Request Headers

Body

Find All Merge Requests

Scope

State

Order By

Filter by Labels from a Group or Project?

New Ticket

New Ticket Note

Update Contact

Create Company

Description