Freshdesk + GitLab

Add notes to Freshdesk tickets for new GitLab commits

Effortlessly keep track of GitLab commits in your Freshdesk tickets with this seamless workflow. Once set up, each new commit in GitLab will result in a note being added to a specified Freshdesk ticket, ensuring your support team stays updated on development progress. Maintain clear communication and enhance collaboration by connecting GitLab and Freshdesk through this automation.

When this happens...
New Commit
Trigger when a commit is made on the specified project.
TriggerScheduled
automatically do this!
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
ActionWrite

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Supported triggers and actions

What does this mean?

- ProjectRequired
- Branch or Tag
Trigger
Scheduled
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- GroupRequired
- Event
Trigger
Instant
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- ProjectRequired
- Event
- Job Name
Trigger
Instant
Try It
- Group
- Project
Trigger
Scheduled
Try It
- ProjectRequired
- IssueRequired
- BodyRequired
- Confidential
Action
Write

- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Scope
- State
- Order By
- Filter by Labels from a Group or Project?
Action
Search

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

- GroupRequired
- Event
Trigger
Instant
Try It
- ProjectRequired
- Event
Trigger
Instant
Try It
- ProjectRequired
- Event
Trigger
Instant
Try It
- ProjectRequired
- TitleRequired
- Description
- Labels
- Assignee Gitlab Username
Action
Write
- ProjectRequired
- Merge RequestRequired
- BodyRequired
- Confidential
Action
Write
- GroupRequired
- Labels
- Scope
- State
- Order By
Action
Search
- ProjectRequired
- Labels
- Scope
- State
- Order By
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Help

Related categories

Customer Support

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About GitLab

GitLab is an open source code collaboration tool with a rich feature set including management of repositories, reviewing tools, issue tracking, activity feeds and much more.

Help

Related categories

Developer Tools

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PRODUCTS

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Freshdesk + GitLab

Add notes to Freshdesk tickets for new GitLab commits

New Commit

Branch or Tag

New Group Merge Request Event

GroupRequired

Event

New Job Event

ProjectRequired

Event

Job Name

Merge Request Review Request

Group

Project

Add Note to Issue

ProjectRequired

IssueRequired

BodyRequired

Confidential

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find All Merge Requests

Scope

State

Order By

Filter by Labels from a Group or Project?

New Ticket

New Ticket Note

Update Contact

Create Company

NameRequired

Description

Notes

Domains

Create Forum Category

NameRequired

Description

Create Ticket

SubjectRequired

EmailRequired

Type

DescriptionRequired

Priority

CC Emails

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Ticket IdRequired

New Group Issue Event

GroupRequired

Event

New Project Issue Event

ProjectRequired

Event

New Project Merge Request Event

ProjectRequired

Event

Create Issue

ProjectRequired

TitleRequired

Description

Labels

Assignee Gitlab Username

Add Note to Merge Request

ProjectRequired