Freshdesk + GitLab

Freshdesk + GitLab integrations

Add notes to Freshdesk tickets for new GitLab commits

Effortlessly keep track of GitLab commits in your Freshdesk tickets with this seamless workflow. Once set up, each new commit in GitLab will result in a note being added to a specified Freshdesk ticket, ensuring your support team stays updated on development progress. Maintain clear communication and enhance collaboration by connecting GitLab and Freshdesk through this automation.

When this happens...
New CommitTrigger when a commit is made on the specified project.
TriggerPolling
automatically do this!
Add Notes to a TicketAdd Private or Public notes to a Freshdesk Support Ticket.
ActionWrite

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More things you can do with GitLab and Freshdesk

Discover other triggers and actions you can use with GitLab and Freshdesk

- Project
  Required
Trigger
Instant
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- Project
  Required
Trigger
Instant
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- Group
  Required
- Event
Trigger
Instant
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- Project
  Required
- Event
Trigger
Instant
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- Project
  Required
- Filter Instructions
- Merge Request Author
- Merge Request Assignee
- Comment Author
Trigger
Instant
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- Group
- Project
Trigger
Polling
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- Project
  Required
- Commit Message
  Required
- Branch Name
  Required
- File Action
  Required
- File Path
  Required
- File Contents
  Required
Action
Write

- Project
  Required
- Issue
  Required
- Body
  Required
- Confidential
Action
Write
- Project
  Required
- Merge Request
  Required
- Body
  Required
- Confidential
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Scope
- State
- Order By
- Filter by Labels from a Group or Project?
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Project
  Required
- Branch or Tag
Trigger
Polling
Try It
- Group
  Required
- Event
Trigger
Instant
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- Project
  Required
Trigger
Instant
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- Project
  Required
- Event
- Job Name
Trigger
Instant
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- Project
  Required
- Event
Trigger
Instant
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- Project
  Required
- Name
  Required
- Reference Branch Name
Action
Write
- Project
  Required
- Title
  Required
- Description
- Labels
- Assignee Gitlab Username
Action
Write
- Project
  Required
- Title
  Required
- Description
- Source Branch
  Required
- Target Branch
- Squash Commits
- Remove Source Branch
Action
Write
- Project
  Required
- Merge Request
  Required
- Title
- Description
- Add Labels
- Remove Labels
- State
Action
Write
- Group
  Required
- Labels
- Scope
- State
- Order By
Action
Search
- Project
  Required
- Labels
- Scope
- State
- Order By
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About GitLab

GitLab is an open source code collaboration tool with a rich feature set including management of repositories, reviewing tools, issue tracking, activity feeds and much more.

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