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  • GitLab logoGitLab logo

Freshdesk + GitLab Integrations

How to connect Freshdesk + GitLab

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  • Freshdesk triggers, actions, and search
    New Ticket
    Triggers when there is a new ticket is created in Freshdesk.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Contact
    Triggers when a new customer is created.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Ticket Note
    Triggers when a Note is added to a Ticket.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Ticket
    Triggers when a Ticket is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Contact
    Triggers when a user is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Add Notes to a Ticket
    Add Private or Public notes to a Freshdesk Support Ticket.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Company
    Allows you to create a Company entry in Freshdesk.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Forum
    Creates a Forum under a Category.
    Action
    Write
  • Freshdesk

    Creates a Forum Category.

    Scheduled

    Action

  • Freshdesk

    Create a new Forum Topic on Freshdesk Forums.

    Scheduled

    Action

  • Freshdesk

    Create a ticket in Freshdesk for your domain.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a User/Customer in Freshdesk for your support domain.

    Scheduled

    Action

  • Freshdesk

    Finds an existing customer or a potential customer that has raised a ticket.

    Scheduled

    Action

  • Freshdesk

    Find a ticket by ID.

    Scheduled

    Action

  • GitLab

    Trigger when a commit is made on the specified project.

    Scheduled

    Trigger

  • GitLab

    Triggers on group issue events, e.g. when an issue is opened, updated, or closed.

    Instant

    Trigger

  • GitLab

    Triggers on an open, merge, or close merge request event.

    Instant

    Trigger

  • GitLab

    Triggers on project issue events, e.g. when an issue is opened, updated, or closed.

    Instant

    Trigger

  • GitLab

    Triggers on an open, merge, or close merge request event.

    Instant

    Trigger

  • GitLab

    Triggers when you are requested to review a merge request.

    Scheduled

    Trigger

  • GitLab

    Creates a new issue.

    Scheduled

    Action

  • GitLab

    Adds a new note.

    Scheduled

    Action

  • GitLab

    Adds a new note.

    Scheduled

    Action

  • GitLab

    Find Merge Requests for a Group

    Scheduled

    Action

  • GitLab

    Finds all Merge Requests that the authenticated user has access to.

    Scheduled

    Action

  • GitLab

    Finds Merge Requests for a Project

    Scheduled

    Action

How Freshdesk + GitLab Integrations Work

  1. Step 1: Authenticate Freshdesk and GitLab.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Freshdesk Tutorials

GitLab Tutorials

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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About GitLab

GitLab is an open source code collaboration tool with a rich feature set including management of repositories, reviewing tools, issue tracking, activity feeds and much more.
Learn more

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