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Quickly connect Freshdesk to GitLab with a Zapier template.

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Add notes to Freshdesk tickets for new GitLab commits
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GitLab + Freshdesk

Add notes to Freshdesk tickets for new GitLab commits

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GitLab + Freshdesk

How Zapier works

Zapier makes it easy to integrate Freshdesk with GitLab - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.

Add your action

An action happens after the trigger—such as "Create Branch" in GitLab.

You’re connected!

Zapier seamlessly connects Freshdesk and GitLab, automating your workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about Freshdesk + GitLab integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and GitLab

How can I integrate Freshdesk with GitLab?

You can integrate Freshdesk with GitLab using automation tools that allow you to create Zaps. A typical setup involves selecting a trigger event in Freshdesk, such as a new ticket, and an action event in GitLab, like creating a new issue. We provide step-by-step instructions on setting this up in our integration guide.

What triggers are supported for the Freshdesk and GitLab integration?

For the Freshdesk and GitLab integration, supported triggers from Freshdesk include events like New Ticket, Updated Ticket, or Ticket Note Added. These triggers help initiate actions in GitLab based on your specified workflows.

Are there ways to customize actions in GitLab once a Freshdesk event is triggered?

Yes, you can customize actions in GitLab by selecting specific events such as Create Issue or Update Issue. These actions can be tailored according to the data coming from Freshdesk's triggering events.

Can integrations between Freshdesk and GitLab handle multiple projects or repositories?

Yes, when setting up the integration, you can specify different projects or repositories within your GitLab account to target specific areas for issue creation or updates based on triggers from Freshdesk.

Is it possible to include ticket details from Freshdesk into a newly created issue in GitLab automatically?

It is possible to map ticket details from Freshdesk directly into fields of a new issue in GitLab by utilizing our mapping features during the Zap setup process. This ensures relevant information is accurately transferred without manual input.

How do we handle authentication when integrating with both platforms?

During the initial setup of your Zap for integrating Freshdesk and GitLab, you'll be prompted to authenticate both platforms. Ensure that you have appropriate access rights for granting permissions securely through their respective authorization interfaces.

What happens if there's an error during the integration process between Freshdesk and GitLab?

If an error occurs during the integration process, our system provides detailed logs and notifications allowing you to troubleshoot the problem. Ensure your trigger conditions are met correctly and check both platforms' settings.

Practical ways you can use Freshdesk and GitLab

Streamlining customer issue resolution

Automating the process of categorizing and routing customer inquiries to the appropriate support team member for faster resolution.

Customer Support Ops

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Automated code review notifications

Setting up an automation to notify engineers immediately after a colleague has requested a code review, ensuring faster feedback and iterations.

Engineering

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Ticket Id
  Required
- Branch or Tag
Trigger
Polling
Try It
- Ticket Id
  Required
- Event
Trigger
Instant
Try It
- Ticket Id
  Required
Trigger
Instant
Try It
- Project
  Required
- Event
- Job Name
Trigger
Instant
Try It
- Ticket Id
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Name
  Required
- Reference Branch Name
Action
Write
- Ticket Id
  Required
- Title
  Required
- Description
- Labels
- Assignee Gitlab Username
Action
Write
- Project
  Required
- Title
  Required
- Description
- Source Branch
  Required
- Target Branch
Action
Write
- Ticket Id
  Required
- Merge Request
  Required
- Title
  Required
- Description
- Add Labels
- Remove Labels
- State
Action
Write
- Group
- Labels
- Scope
- State
- Order By
Action
Search
- Project
  Required
- Labels
- Scope
- State
- Order By
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search
- Ticket Id
  Required
Trigger
Instant
Try It
- Ticket Id
  Required
Trigger
Instant
Try It
- Ticket Id
  Required
- Event
Trigger
Instant
Try It
- Ticket Id
  Required
- Event
Trigger
Instant
Try It
- Ticket Id
  Required
- Filter Instructions
- Merge Request Author
- Merge Request Assignee
- Comment Author
Trigger
Instant
Try It
- Group
- Project
  Required
Trigger
Polling
Try It
- Project
  Required
- Commit Message
  Required
- Branch Name
  Required
- File Action
  Required
- File Path
  Required
- File Contents
  Required
Action
Write
- Ticket Id
  Required
- Issue
  Required
- Body
- Confidential
Action
Write
- Ticket Id
  Required
- Merge Request
  Required
- Body
- Confidential
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Scope
- State
- Order By
- Filter by Labels from a Group or Project?
Action
Search

Learn how to automate Freshdesk on the Zapier blog

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

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Customer Support

Mojo Helpdesk

Customer Support

About GitLab

GitLab is an open source code collaboration tool with a rich feature set including management of repositories, reviewing tools, issue tracking, activity feeds and much more.

Learn moreLearn moreHelpHelp

Related categories

Developer Tools

Similar apps

GitHub

Developer Tools

Azure DevOps

Developer Tools, Microsoft

Connect Freshdesk and GitLab to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Add notes to Freshdesk tickets for new GitLab commits

Add notes to Freshdesk tickets for new GitLab commits

How Zapier works

Choose a trigger

Add your action

You’re connected!

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about Freshdesk + GitLab integrations

Practical ways you can use Freshdesk and GitLab

Streamlining customer issue resolution

Automated code review notifications

Supported triggers and actions

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Connect Freshdesk to GitLab on the world's largest no-code automation platform