Integrate Freshdesk with GitLab to automate your work

Start with Google for free

1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Freshdesk with GitLab - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshdesk, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from GitLab

An action is what takes place after the automation is triggered. For example, with GitLab, the action could be "Create Branch."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshdesk to GitLab

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Freshdesk to GitLab with a Zapier template.

Our most popular template

Add notes to Freshdesk tickets for new GitLab commits
Details
Try it
GitLab + Freshdesk

Add notes to Freshdesk tickets for new GitLab commits

Details

Try it

GitLab + Freshdesk

Make work flow with AI

Level up your Freshdesk to GitLab integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Illustration of AI enhancing Zapier workflows with automation and app integrations.

Connect Freshdesk and GitLab to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Freshdesk and GitLab to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket Id
  Required
Action
Search
- Ticket Id
  Required
- Branch or Tag
Trigger
Scheduled
Try It
- Ticket Id
  Required
- Event
Trigger
Instant
Try It
- Ticket Id
  Required
Trigger
Instant
Try It
- Project
  Required
- Event
- Job Name
Trigger
Instant
Try It
- Ticket Id
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Name
  Required
- Reference Branch Name
Action
Write
- Ticket Id
  Required
- Title
  Required
- Description
- Labels
- Assignee Gitlab Username
Action
Write
- Project
  Required
- Title
  Required
- Description
- Source Branch
  Required
- Target Branch
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Scope
- State
- Order By
- Filter by Labels from a Group or Project?
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search
- Ticket Id
  Required
Trigger
Instant
Try It
- Ticket Id
  Required
Trigger
Instant
Try It
- Ticket Id
  Required
- Event
Trigger
Instant
Try It
- Ticket Id
  Required
- Event
Trigger
Instant
Try It
- Ticket Id
  Required
- Filter Instructions
- Merge Request Author
- Merge Request Assignee
- Comment Author
Trigger
Instant
Try It
- Group
- Project
  Required
Trigger
Scheduled
Try It
- Project
  Required
- Commit Message
  Required
- Branch Name
  Required
- File Action
  Required
- File Path
  Required
- File Contents
  Required
Action
Write
- Ticket Id
  Required
- Issue
  Required
- Body
- Confidential
Action
Write
- Ticket Id
  Required
- Merge Request
  Required
- Body
- Confidential
Action
Write
- Group
- Labels
- Scope
- State
- Order By
Action
Search
- Project
  Required
- Labels
- Scope
- State
- Order By
Action
Search

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate GitLab on the Zapier blog

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About GitLab

GitLab is an open source code collaboration tool with a rich feature set including management of repositories, reviewing tools, issue tracking, activity feeds and much more.