Subject for the ticket.

Email of the requester/user.

For categorizing the ticket according to the different kinds of issues your team deals with.

A description for the ticket. Include details here.

Priority of the ticket.

Enter emails of person(s) you want to copy separated by commas.

API docs for Freshdesk are located here https://developers.freshdesk.com/api/?_ga=2.223262879.541409777.1550189352-1628441631.1550189352

Requests can only be made to domains associated by this application.

These params will be URL-encoded and appended to the URL when making the request.

Authentication headers are included automatically

Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.

Name the broadcast.

The caller id that the message should be sent from.

The recording id of the message that should be played.

List of contact information that should be sent the broadcast. Please comma separate phone numbers.

Name the broadcast.

The vanity number id that should be associated with this broadcast.

The message to send

List of contact information that should be sent the broadcast. Please comma separate phone numbers.

Full Name.

Email Address of the User.

Comma-separated list of tags to add to the user.

The contact's first name.

The contact's last name.

The contact's phone number.

The contact's phone extension.

The contact's email address.

Miscellaneous data about this contact.