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1. Choose trigger event

2. Choose action

1. Select the event

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Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Conversation Created" from FreeScout.

Add your action

An action happens after the trigger—such as "Create Time Entry" in MOCO.

You’re connected!

Zapier seamlessly connects FreeScout and MOCO, automating your workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

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Level up your FreeScout to MOCO integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Connect FreeScout and MOCO to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

- Mailbox ID
- Status
- Folder ID
- Assignee User ID
Trigger
Instant
Try It
Approved Holiday Request
Triggers when a holiday request is approved.
Trigger
Instant
Try It
New Comment
Triggers when a new comment is created.
Trigger
Instant
Try It
New Contact Person
Triggers when a new contact person is created.
Trigger
Instant
Try It
New Lead
Triggers when a new lead was created.
Trigger
Instant
Try It
New Holiday Request
Triggers when a new holiday request is created.
Trigger
Instant
Try It
New Exported Invoice (Bookkeeping)
Triggers when a new invoice is exported (for the bookkeeping).
Trigger
Instant
Try It
New Invoice Status
Triggers when the status of an invoice is changed.
Trigger
Instant
Try It
New Planning Entry
Triggers when a new Planning Entry is created.
Trigger
Instant
Try It
New Project
Triggers when a new project is created.
Trigger
Instant
Try It
New Project Budget Alert
Triggers when a project budget alert event has happened.
Trigger
Instant
Try It
New Outgoing Payment
Triggers when a new outgoing payment is created.
Trigger
Instant
Try It
New Sales Activity
Triggers when a new sales activity has happened.
Trigger
Instant
Try It
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Unarchived Project
Triggers when a project is made active again.
Trigger
Instant
Try It
Updated Company
Triggers when a company was updated.
Trigger
Instant
Try It
Updated Lead
Triggers when a lead was updated.
Trigger
Instant
Try It
Updated Invoice
Triggers when an invoice was updated.
Trigger
Instant
Try It
Updated Planning Entry
Triggers when a Planning Entry was updated.
Trigger
Instant
Try It
Updated Project
Triggers when a project was updated.
Trigger
Instant
Try It
Updated User
Triggers when a User was updated.
Trigger
Instant
Try It
- Target
  Required
- Message
  Required
- User
  Required
Action
Write
- Last Name
  Required
- Identifier
- Currency
  Required
- User
  Required
- Fax
- Email
- Phone
- Address
- Vat
- Website
- Info
- Country Code
Action
Write
- Invoice
- Total
  Required
- Date
  Required
- Currency
  Required
- Partial payment?
- Transaction Identifier
Action
Write
- Company
- Identifier
- Last Name
  Required
- Currency
  Required
- Billing By
  Required
- Hourly Rate
- Budget
- Budget Expenses
- Leader
  Required
- Finish Date
- Info
- Fixed price?
Action
Write
- Purchase
- Date
  Required
- Total
  Required
- Currency
  Required
- Description
  Required
- Transaction Identifier
Action
Write
- User
  Required
Action
Write
- ID
- Identifier
- Last Name
  Required
- Thread Type
  Required
Action
Search
- ID
- Last Name
  Required
- Status
- Contact Work Email
- Company
Action
Search
- ID
- Identifier
Action
Search
- ID
- Date
  Required
- Project
  Required
- User
  Required
Action
Search
- ID
- Identifier
- Invoice number
Action
Search
- ID
- Project
  Required
- Last Name
  Required
Action
Search

- Type
  Required
- Mailbox ID
- Subject
  Required
- ID
- Email
- First Name
- Last Name
- Phone
- Job Title
- Photo URL
- Photo Type
- Address
- Company
- Text
  Required
- Thread Type
  Required
- User ID
- Customer
  Required
- Import Only
Action
Write
New Time Entry
Triggers when a new time entry is created.
Trigger
Instant
Try It
New Company
Triggers when a new company is created.
Trigger
Instant
Try It
New Client
Triggers when a new client is created.
Trigger
Instant
Try It
New Expense
Triggers when an expense is created.
Trigger
Instant
Try It
New Invoice
Triggers when a new invoice is created.
Trigger
Instant
Try It
New Incoming Payment
Triggers when a new incoming payment is created.
Trigger
Instant
Try It
New Offer
Triggers when a new offer is created.
Trigger
Instant
Try It
New Presence
Triggers when a new Presence is created.
Trigger
Instant
Try It
New Project Assignment
Triggers when a person is assigned to a project.
Trigger
Instant
Try It
New Purchase
Triggers when a new purchase is created.
Trigger
Instant
Try It
New Recurred Expense
Triggers when an expense is recurred.
Trigger
Instant
Try It
New Task
Triggers when a new task is created.
Trigger
Instant
Try It
Archived Project
Triggers when a project is archived.
Trigger
Instant
Try It
Updated Time Entry
Triggers when a time entry was updated.
Trigger
Instant
Try It
Updated Contact Person
Triggers when a contact person was updated.
Trigger
Instant
Try It
Updated Expense
Triggers when an expense was updated.
Trigger
Instant
Try It
Updated Offer
Triggers when an offer was updated.
Trigger
Instant
Try It
Updated Presence
Triggers when a Presence was updated.
Trigger
Instant
Try It
Updated Purchase
Triggers when a purchase was updated.
Trigger
Instant
Try It
- User
  Required
- Project
  Required
- Date
  Required
- Description
  Required
- Task Name
  Required
- Tag
- Seconds
  Required
Action
Write
- Gender
- First Name
  Required
- Last Name
  Required
- Title
- Mobile Phone
- Work Phone
- Work Fax
- Work Email
- Work Address
- Home Email
- Home Address
- Birthday
- Company
Action
Write
- Project
  Required
- Title
- Description
  Required
- Date
  Required
- Quantity
  Required
- Unit
  Required
- Unit Price
  Required
- Unit Cost
  Required
- Billable
  Required
- Included in Budget?
  Required
- File
Action
Write
- Last Name
  Required
- Amount
  Required
- Currency
  Required
- Reminder Date
  Required
- Info
- Responsible
- Company
- Stage
- Contact
Action
Write
- Company
- User
  Required
- File
- Date
  Required
- Due Date
- Service Period From
- Service Period To
- Invoice number
- Currency
  Required
- Payment Method
  Required
- Info
- Title
- Total
  Required
- Tax (%)
  Required
- Tax included in Total?
  Required
- Category
Action
Write
- Last Name
  Required
- Project Identifier
  Required
- Hourly Rate
- Budget
- Active
- Billable
  Required
Action
Write
- ID
- Date
  Required
- Project
  Required
- User
  Required
Action
Search
- ID
- First Name
  Required
- Last Name
  Required
- Work Email
- Phone
- Company
Action
Search
- ID
- Title
- Project
  Required
Action
Search
- ID
- Identifier
Action
Search
- ID
- Identifier
- Company
- Last Name
  Required
Action
Search
- ID
- Last Name
  Required
- Credit Account
Action
Search
- ID
- Last Name
- First Name
  Required
- Email
Action
Search

About FreeScout

FreeScout is the super lightweight free open source helpdesk and shared inbox built with PHP.

Related categories

Customer Support

About MOCO

MOCO (MObile COmpany) is a lean cloud software made for small medium-sized agency and service businesses. Including time tracking, billing, resource planning, sales-funnel and CRM.

Learn moreLearn moreHelpHelp

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

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