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Facebook Messenger + Salesforce

Create records in Salesforce for new messages sent to your Facebook Messenger page

This workflow streamlines communication by instantly creating a record in Salesforce whenever a new message is sent to your Facebook Messenger Page. It's perfect for businesses seeking to improve customer service responses and keep detailed customer interaction records. Save precious time and let this workflow handle the manual data entry while you focus on forging stronger customer relationships.

This workflow streamlines communication by instantly creating a record in Salesforce whenever a new message is sent to your Facebook Messenger Page. It's perfect for businesses seeking to improve customer service responses and keep detailed customer interaction records. Save precious time and let this workflow handle the manual data entry while you focus on forging stronger customer relationships.

  1. When this happens...
    Facebook MessengerFacebook Messenger
    New Message sent to Page

    Triggers when a new Message is sent to a page.

    TriggerInstant
  2. automatically do this!
    SalesforceSalesforce
    Create Record

    Creates a new record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • PageRequired

    Trigger
    Instant
    Try It
  • Salesforce triggers, actions, and search

    New Contact

    Triggers when a new Contact is created.

    Trigger
    Scheduled
    Try It
    • Salesforce ObjectsRequired

    Trigger
    Scheduled
    Try It
    • Response Msg

    • PageRequired

    • Recipient IdRequired

    • TextRequired

    Action
    Write
    • History ObjectRequired

    Trigger
    Scheduled
    Try It
  • Salesforce triggers, actions, and search

    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

    Trigger
    Instant
    Try It
    • Disclaimer

    • Salesforce ObjectRequired

    Trigger
    Scheduled
    Try It
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About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
Learn moreHelp

Related categories

  • Social Media Marketing
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About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier