Facebook Messenger + HelpDesk

Facebook Messenger + HelpDesk integrations

Create tickets in HelpDesk for new messages sent to your Facebook Messenger page

Take customer service to the next level with this workflow that integrates Facebook Messenger with HelpDesk. Whenever your Facebook Page receives a new message, this workflow instantly creates a ticket in HelpDesk. This ensures that every customer query is taken into account and managed effectively, facilitating seamless communication and better customer service.

When this happens...
New Message Sent to PageTriggers when a new Message is sent to a page.
TriggerInstant
automatically do this!
Create TicketCreates a new ticket.
ActionWrite

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More things you can do with Facebook Messenger and HelpDesk

Discover other triggers and actions you can use with Facebook Messenger and HelpDesk

- Page
  Required
Trigger
Instant
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New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
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Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
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- ID
  Required
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Tags
  Required
Action
Write

- Transaction ID
  Required
- File content
  Required
- File name
Action
Write
- ID
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write

- Response_msg
- Page
  Required
- Recipient_id
  Required
- Text
  Required
Action
Write
Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
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New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
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- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Ticket followers (agents)
  Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.

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About HelpDesk

HelpDesk is a ticketing software for effortless customer support

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