Facebook Messenger + Help Scout + Filter by Zapier
Create Help Scout conversations from filtered Facebook Messenger messages
Keep your support inbox focused on what matters most. This automation filters incoming Facebook Messenger messages and creates Help Scout conversations only when your specified conditions are met, helping your team prioritize the right customer interactions.
Keep your support inbox focused on what matters most. This automation filters incoming Facebook Messenger messages and creates Help Scout conversations only when your specified conditions are met, helping your team prioritize the right customer interactions.
- When this happens...New Message Sent to Page
Triggers when a new Message is sent to a page.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
- Free forever for core features
- 14 day trial for premium features & apps
About Facebook Messenger
Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
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About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
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About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.