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Facebook Lead Ads + Help Scout

Create conversations in Help Scout for new leads from Facebook Lead Ads

Streamline your customer service with this workflow. When a new lead is captured from Facebook Lead Ads, a conversation is immediately initiated in Help Scout. This automation makes sure every lead is catered to promptly, enhancing your customer interaction and saving you the manual work. Don't miss out on addressing any potential customers, let this workflow take care of it efficiently.

Streamline your customer service with this workflow. When a new lead is captured from Facebook Lead Ads, a conversation is immediately initiated in Help Scout. This automation makes sure every lead is catered to promptly, enhancing your customer interaction and saving you the manual work. Don't miss out on addressing any potential customers, let this workflow take care of it efficiently.

  1. When this happens...
    Facebook Lead AdsFacebook Lead Ads
    New Lead

    Triggers when a new lead is created.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • PageRequired

    • Form

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • SubjectRequired

    • MailboxRequired

    • Customer Label

    • Customer ID

    • Customer's Email

    • From User

    • Thread TypeRequired

    • TextRequired

    • StatusRequired

    • Assigned User

    • Tag

    • Cc

    • Bcc

    • Import OnlyRequired

    • Trigger Auto Reply

    Action
    Write
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • TextRequired

    • User

    Action
    Write
    • First NameRequired

    • Last NameRequired

    • Email

    • Phone

    • Chat Handle

    • Social Profile

    • Website

    • Background

    • Organization

    • Location

    • Job Title

    • Address

    • Address

    • City

    • State / Province

    • Postal Code / ZIP Code

    • Country

    Action
    Write
facebook-lead-ads logo
facebook-lead-ads logo

About Facebook Lead Ads

Facebook lead ads make signing up for business information easy for people and more valuable for businesses. The Facebook lead ad app is useful for marketers who want to automate actions on their leads.
Learn moreHelp

Related categories

  • Ads & Conversion

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About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

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