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Facebook Groups + Freshdesk

Create tickets in Freshdesk for new posts in Facebook Groups

Create hassle-free customer support responses with this workflow. When you share a new post within your Facebook Group, this automation instantly generates a ticket in Freshdesk, ensuring you're always ready to handle customer inquiries and issues. This integration enhances your customer service efficiency, allowing a smooth and swift resolution for your clients' needs.

Create hassle-free customer support responses with this workflow. When you share a new post within your Facebook Group, this automation instantly generates a ticket in Freshdesk, ensuring you're always ready to handle customer inquiries and issues. This integration enhances your customer service efficiency, allowing a smooth and swift resolution for your clients' needs.

  1. When this happens...
    Facebook GroupsFacebook Groups
    New Post

    Triggers when a new status is added to a group's feed.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • GroupRequired

    Trigger
    Scheduled
    Try It

    • GroupRequired

    Trigger
    Scheduled
    Try It

    • GroupRequired

    • MessageRequired

    • Link Url

    • Link Name

    • Link Caption

    • Link Description

    • Picture Url

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It

    • GroupRequired

    Trigger
    Scheduled
    Try It

    • GroupRequired

    Trigger
    Scheduled
    Try It

    • GroupRequired

    • Photo URLRequired

    • Message

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
facebook-groups logo
facebook-groups logo

About Facebook Groups

Groups provide a space to communicate about shared interests with certain people. You can create a group for anything — your family reunion, your after-work sports team, your book club — and customize the group's privacy settings depending on who you want to be able to join and see the group.
Learn more

Related categories

  • Social Media Accounts
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

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