Applies an existing segment to a contact

Closes an existing ticket

Creates a new ticket tag

Deletes a Contact from the system

Gets a list of your contacts

Gets a single Ticket by Id

Gets a list of your tickets

Reassigns a ticket to a team

Removes a Tag from a Ticket

Updates a Ticket in the system

Find a Segment Id by searching by Segment name

Finds a single Contact by their phone number

Finds a single Contact by their phone number

Triggers when a member or highlight word is mentioned in a channel. Requires installation of the

Triggers when a new message is posted in a channel. Requires installation of the

Creates a new channel within a team. Requires installation of the

Creates a new chat (one-on-one or group) and sends an initial message.

Creates a new private channel within a team. Requires installation of the

Sends a message to a public channel from the Zapier bot. Requires installation of the

Sends a message to an existing chat.

Sets your availability status.

Updates your profile information including name, phone numbers, about me, and birthday. Note: Phone fields require admin-approved User-Phone.ReadWrite.All permission.

Finds a channel by its ID within a specified team and returns the channel details.

Finds a chat by its ID and returns the chat details including the member list.

Finds a team member by name or email.

Applies an existing tag to an existing ticket

Creates a new Contact

Creates a new Ticket

Gets a single Contact by Id

Gets a single Ticket Note by Id

Gets public and private ticket notes, status changes, and files for a given ticket. Audio recordings are not returned.

Reassigns a ticket to an advisor

Removes a segment from a contact

Updates a Contact in the system

Finds a contact by their email address

Find a Tag Id by searching by Tag Name

Finds a contact by their email address

Triggers when a new channel is created within a team.

Triggers when a new message is received in a chat.

Triggers when a new member is added to a team. Requires installation of the

Triggers when a new reply is added to a message in a channel. Requires installation of the

Creates a new one-on-one chat between you and a team member.

Edit an existing message in a chat.

Creates a reply to a channel message.

Sends a message to an existing channel.

Sends a message with an adaptive card to a Teams chat or channel. Cards can include rich content, buttons, and interactive elements.

Soft-deletes a message in a chat. You can only delete messages you sent.

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Finds a channel message by its ID within a specified team and channel and returns the message details including any attachments.

Finds a chat message by its ID within a specified chat and returns the message details including any attachments.

Finds public channels by name within a team.