Email by Zapier + Tactful UCX

Email by Zapier + Tactful UCX integrations

Send outbound emails for new tickets in Tactful UCX with Email by Zapier

Streamline your customer service process with this efficient workflow. When a new ticket arises in Tactful UCX, an outbound email will be directly sent via Email by Zapier. This simplifies communication, ensuring all tickets are responded to in a timely manner, enhancing your customer service experience.

When this happens...
New TicketTriggers when a new Ticket is created with webhooks.
TriggerInstant
automatically do this!
Send Outbound EmailSend up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.
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More things you can do with Tactful UCX and Email by Zapier

Discover other triggers and actions you can use with Tactful UCX and Email by Zapier

New Category
Triggers when a new Category is created with webhooks.
Trigger
Instant
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- body
  Required
- Ticket ID
  Required
Trigger
Polling
Try It
- body
  Required
- webhook_is_integration
  Required
Trigger
Instant
Try It
New Lead
Triggers when a new lead is created with webhooks.
Trigger
Instant
Try It
- Profile
  Required
Trigger
Polling
Try It

- Profile
  Required
Trigger
Polling
Try It
- Profile
- body
Trigger
Polling
Try It

- customer_id
  Required
- body
  Required
Trigger
Instant
Try It
Update Product
Triggers when product is updated with webhooks.
Trigger
Instant
Try It
- Profile
  Required
- SKU
- Language Groups
- Channel Tags
- Title
  Required
- Source URL
- Image Link
- Description
- Is Availible
- Type
Action
Write
- Profile
  Required
- SKU
- Title
  Required
- Image Link
- Description
- Short Description
- Is Available
- Tax Value
- Price
- Brand
- Model
- Channel Tags
- Item Type
- Inventory
- Open Time
- Close Time
- Start Date
- End Date
- Phone
- Website
- Location URL
- Landmark
- Author
Action
Write
- Comment Body
  Required
- Ticket ID
  Required
- User ID
  Required
Action
Write
- Profile
- Nick Name
- Whatsapp Number
- Name
- Age Range
- Gender
- Email
- Phone Number
- Country
- City
- Area
- Address Details
- tags
- Channel
- Customer
  Required
- External Id
- Custom field
Action
Write
- Profile
- Ticket Id
  Required
- Due On
- Resolved On
- Subject
- Description
- Priority
- Status
- Source
- Channel
- Requester Id
  Required
- Reporter Id
- Assignee Id
- Type
- Links
- Created On
- Agent Id
- Comment
- External Id
- Custom Fields
Action
Write
- Profile
  Required
- Channel
  Required
- Lookup Column
  Required
- Lookup Value
Action
Search
- Profile
  Required
- Lookup Column
  Required
- Lookup Value
Action
Search
- Profile Id
  Required
- Channel
  Required
- Lookup Column
  Required
- Lookup Value
- Nick Name
- whatsapp number
- name
- age range
- gender
- email
  Required
- phone number
  Required
- country
- city
- area
- address details
- tags
- Custom field
Action
Search or write
- Profile
  Required
- Lookup Column
  Required
- Lookup Value
- Channel
- Due On
- Subject
- Description
- Priority
- Status
- Source
- Requester Id
- Reporter Id
- Assignee Id
- Type
- Links
- Created on
- Agent Id
- Comment
- Custom Fields
Action
Search or write
- Setup Directions
Trigger
Instant
Try It

- Profile
  Required
Trigger
Polling
Try It
- body
  Required
- webhook_is_integration
  Required
- Ticket ID
  Required
Trigger
Instant
Try It
- body
  Required
Trigger
Polling
Try It
New Order
Triggers when a new order is created.
Trigger
Polling
Try It
New Product
Triggers when a new product is created with webhooks.
Trigger
Instant
Try It
- body
  Required
- webhook_is_integration
  Required
Trigger
Instant
Try It
Update Category
Triggers when a category is updated with webhooks.
Trigger
Instant
Try It
Update Order
Triggers when a order is updated with webhooks.
Trigger
Instant
Try It
- ticket_id
  Required
- body
  Required
- webhook_is_integration
  Required
Trigger
Instant
Try It
- Nick Name
- whatsapp number
- name
- age range
- gender
- email
  Required
- phone number
  Required
- country
- city
- area
- address details
- tags
- Channel
  Required
- Profile Id
- Custom field
Action
Write
- Profile
- Channel
- Due On
- Subject
- Description
- Priority
- Status
- Source
- Requester Id
- Reporter Id
- Assignee Id
- Type
- Links
- Created on
- Agent Id
- Comment
- Custom Fields
Action
Write
- Profile
  Required
- Category
  Required
- SKU
- Language Groups
- Channel Tags
- Title
  Required
- Source URL
- Image Link
- Description
- Is Available
- Type
- Parent Id
- Parent SKU
Action
Write
- Profile
  Required
- Product Id
  Required
- SKU
- Title
  Required
- Image Link
- Description
- Short Description
- Is Available
- Tax Value
- Price
- Parent Id
- Brand
- Model
- Channel Tags
- Item Type
- Inventory
- Open Time
- Close Time
- Start Date
- End Date
- Phone
- Website
- Landmark
- Location URL
- Author
Action
Write
- Profile
  Required
- Lookup Column
  Required
- Lookup Value
Action
Search
- Profile
  Required
- Lookup Column
  Required
- Lookup Value
Action
Search
- Profile
  Required
- Lookup Column
  Required
- Lookup Value
- SKU
- Language Groups
- Channel Tags
- Title
  Required
- Source URL
- Image Link
- Description
- Is Availible
- Type
Action
Search or write
- Profile
  Required
- Lookup Column
  Required
- Lookup Value
- SKU
- Title
  Required
- Image Link
- Description
- Short Description
- Is Available
- Tax Value
- Price
- Brand
- Model
- Channel Tags
- Item Type
- Inventory
- Open Time
- Close Time
- Start Date
- End Date
- Phone
- Website
- Location URL
- Landmark
- Author
Action
Search or write
- Account_wide_copy
- Email address type
Trigger
Instant
Try It
- Zap_id
- Free_test_limitation
- To
  Required
- Subject
  Required
- Body (HTML or Plain)
  Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

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About Tactful UCX

Tactful Unified Cognitive Customer Experience Platform is the next generation omnichannel customer experience technology that helps your business achieve the best results across touchpoints using AI and data centric approach.

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