Ecwid by Lightspeed + Jira Service Management

Create new Jira Service Management requests from new Ecwid by Lightspeed orders

Simplify your order management with this efficient workflow. Once a new order is placed in Ecwid by Lightspeed, it prompts the generation of a new request in Jira Service Management. This streamlined connection between the two platforms enhances order tracking and eliminates manual tasks, thus promoting higher productivity. Experience improved organization, time savings, and elevated customer service with this integrated process.

When this happens...
New Order
Triggered when a new invoice is placed (with line item support).
TriggerPolling
automatically do this!
Create Request
Create a new request.
ActionWrite

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Supported triggers and actions

New Abandoned Cart
Triggered when a customer leaves an online store without making a purchase.
Trigger
Polling
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- Payment Status
- Fulfillment Status
Trigger
Polling
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- Payment Status
- Fulfillment Status
Trigger
Polling
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- Payment Status
- Fulfillment Status
Trigger
Polling
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- Coupon NameRequired
- Coupon CodeRequired
- Discount
- Discount Type
- Status
- Launch Date
- Expiration Date
- Total Limit
- Uses Limit
- applicationLimit
- Order Count
- repeatCustomerOnly
- catalogLimitProducts
- catalogLimitCategories
Action
Write

- TitleRequired
- PriceRequired
- SKU Number
- Description
- Quantity
- Weight
- Enabled
- Unlimited
- Compare To Price
- Is Shipping Required
- Warning Limit
Action
Write
- Product IDRequired
- Link on your imageRequired
Action
Write

- Keywords
- Order Number
- Vendor Order Number
- Email
- Customer ID
- Payment Status
- Fulfillment Status
- Accept Marketing
- Referer ID
- Product ID
- Coupon Code
- Total From
- Total To
- Created From
- Created To
- Updated From
- Updated To
- Payment Method
- Shipping Method
Action
Search
- Keyword
- Customer's Name
- Customer's EmailRequired
- Group ID
- Minimum number of order a customer placed
- Maximum number of order a customer placed
- Accept Marketing
- Created From
- Created To
- Updated From
- Updated To
- Customer's Password
- Customer group ID
Action
Search or write
- SiteRequired
- ProjectRequired
Trigger
Polling
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- SiteRequired
- ProjectRequired
- Request TypeRequired
Action
Write

- Customer Email
- Agreed to receive email marketing
Trigger
Polling
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New Paid Order
Triggered when a new paid order is placed (with line item support).
Trigger
Polling
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New Product
Triggers when a new product is created.
Trigger
Polling
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- Customer's EmailRequired
- Customer's Password
- Customer group ID
- Customer's Name
Action
Write
- EmailRequired
- Payment StatusRequired
- Fulfilment StatusRequired
- Product NameRequired
- Product PriceRequired
- Product QuantityRequired
- Product SKU
- Product Weight
- Payment Method
- Total
- Tax
- Order Comments
- Shipping Rate
- Shipping Person Name
- Shipping Method Name
- Shipping Person Company Name
- Shipping Person Street
- Shipping Person City
- Shipping Person Country Code
- Shipping Person Postal Code
- Shipping Person State Code
- Shipping Person Phone
- Billing Person Name
- Billing Person Company Name
- Billing Person Street
- Billing Person City
- Billing Person Country Code
- Billing Person Postal Code
- Billing Person State Code
- Billing Person Phone
- Subtotal
- Payment Module
- customerTaxExempt
- customerTaxId
- customerTaxIdValid
- reversedTaxApplied
- IP Address
- Coupon Discount
- Referer Url
- Volume Discount
- Customer ID
- Hidden
- Membership Based Discount
- Total And Membership Based Discount
- Discount
- Global Referer
- Create Date
- Customer Group
- Tracking Number
- Payment Message
- External Transaction ID
- Affiliate ID
- Private Admin Notes
- Pickup Time
- Accept Marketing
- Disable All Customer Notifications
- External Fulfillment
- External Order ID
Action
Write
- Product IDRequired
- SKU
- Name
- Quantity
- Unlimited
- Price
- Compare To Price
- Weight
- Enabled
- Description
Action
Write
- Keyword
- Name
- Email
- Group ID
- Minimum number of order a customer placed
- Maximum number of order a customer placed
- Accept Marketing
- Created From
- Created To
- Updated From
- Updated To
Action
Search
- Keyword
- SKU
- Product ID
- Enabled
Action
Search
- Keyword
- SKU Number
- Product ID
- Enabled
- TitleRequired
- PriceRequired
- Description
- Quantity
- Weight
- Unlimited
- Compare To Price
- Is Shipping Required
- Warning Limit
Action
Search or write
- SiteRequired
- ProjectRequired
Trigger
Polling
Try It
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

About Ecwid by Lightspeed

Ecwid by Lightspeed is a cloud online store builder which lets you instantly launch an online store on any website, Facebook page, or multiple sites simultaneously.

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