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Docusign + Kayako

Start new email conversations in Kayako when envelope statuses are updated in DocuSign

This workflow starts when a docuSign envelope's status is updated. It then creates a conversation via email in Kayako. This automation streamlines the process, allowing you to keep track of document changes without manually monitoring them, improving communication and response time in your team.

This workflow starts when a docuSign envelope's status is updated. It then creates a conversation via email in Kayako. This automation streamlines the process, allowing you to keep track of document changes without manually monitoring them, improving communication and response time in your team.

  1. When this happens...
    DocusignDocusign
    Envelope Status Updated

    Triggers when an envelope is sent, completed, voided, or declined. When this step triggers, Zapier will temporarily store documents in your envelope for processing and replaying in later Zap steps and data associated with the selected envelope. Zapier will only fetch data and documents for envelope types that have been selected.

    TriggerScheduled
  2. automatically do this!
    KayakoKayako
    Create Conversation via Email

    Creates a conversation with the first post as a email.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Status

    • Add certificate of completion?

    • Download form data?

    Trigger
    Scheduled
    Try It
    • DocumentRequired

    • Apply template ID?

    • Email Subject

    • Email Body

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
  • Kayako triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Instant
    Try It
    • Template ID

    • Email Subject

    • Email Body

    Action
    Write
  • Kayako triggers, actions, and search

    New Conversation

    Triggers whenever a new conversation is created.

    Trigger
    Instant
    Try It
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About Docusign

Docusign is an electronic signature technology and digital transaction management service for facilitating electronic exchanges of signed documents.
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  • Signatures

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About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

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