Kayako Integrations

  • Add new Shopify customers to Kayako

    A happy customer is a retained customer. It doesn't take much to track them all, either. Once this integration is active, Zapier will capture every new customer you add to Shopify automatically, creating a user for them on Kayako so you can support them with any assistance they may need.

    How this Shopify-Kayako integration works

    1. A new customer is added on Shopify
    2. Zapier creates a new user for them on Kayako

    Apps involved

    • Shopify
    • Kayako
  • Subscribe new Kayako users to a MailChimp list

    Every new user is an opportunity for engagement, if you can reach out to them. Make it easy on yourself by setting up this Zapier automation. It will trigger every time you add a new user to Kayako, subscribing them to the appropriate list on MailChimp so it's always updated, with zero effort on your part.

    How this Kayako-MailChimp integration works

    1. A new user is added on Kayako
    2. Zapier subscribes them to a list on MailChimp

    Apps involved

    • Kayako
    • MailChimp
  • Create or update Kayako users' timelines with new Shopify orders

    The more context your support team has on your users, the better they can assist. Set up this integration, and Zapier will sort it all out for you. It will then trigger with each new order you receive on Shopify, automatically creating a new user on Kayako (or updating an existing match) with the order as a new event on their timeline.

    How this Shopify-Kayako integration works

    1. A new order is added to Shopify
    2. Zapier adds a new user on Kayako, or updates one that exists
    3. Zapier creates an event for the user on Kayako

    Apps involved

    • Shopify
    • Kayako
  • Create or update Kayako users and cases from new Typeform entries

    The sooner you can begin supporting customers and their issues, the better your chances of retention. Once this integration is active, it will capture every new customer that reaches out to you via Typeform, creating a user for them on Kayako and logging their comments as a case for your team to address immediately.

    How this Typeform-Kayako integration works

    1. A new form submission is added on Typeform
    2. Zapier adds a new user on Kayako
    3. Zapier adds a new case on Kayako

    Apps involved

    • Typeform
    • Kayako
  • Add Stripe payments to a Kayako users timeline

    Having a customer's Stripe history on your support records helps agents deal with each in context. Set up this automation, and Zapier will do all the work for you. It will fire off whenever a payment is received on Stripe, creating a new user or updating a match on Kayako with the payment as an event on their timeline, so you can find all this information at a glance.

    How this Stripe-Kayako integration works

    1. A new order is received on Stripe
    2. Zapier creates a new user on Kayako, or updates one that exists
    3. Zapier adds the details from the Stripe order to the customer's timeline within Kayako

    Apps involved

    • Stripe
    • Kayako
  • Get Pushover notifications for new high priority Kayako cases

    Certain tickets are more urgent than others. This integration can help you react instantly to the most critical of all: Once it's active, it will fire off whenever a case is submitted above a certain priority level on Kayako (priority 1 by default), automatically notifying you of the details so you can jump on it right away.

    How this Kayako-Pushover integration works

    1. A new high priority case is submitted on Kayako
    2. Zapier sends the case details to Pushover

    Apps involved

    • Kayako
    • Pushover
  • Add tagged Kayako cases to Trello

    You don't have enough time to bother with manual task tracking. Zapier can make sure you're set up to remember with this integration. It will react when a new tag is added to a case in Kayako, creating a new card for each within Trello. So you can proactively work through your list of Trello cards without fear of missing something.

    How this Kayako-Trello integration works

    1. A tag is added to a case on Kayako
    2. Zapier adds a new card on Trello

    Apps involved

    • Kayako
    • Trello
  • Add new Stripe customers to Kayako

    New paying customers need to be supported. Set up this integration and Zapier ensures you prepare for everyone: It will trigger when new customers are added to Stripe, automatically adding them to Kayako. This makes the customer experience effortless when they need to start a conversation with your support staff, and allows you to rely on that user's existence for other workflows you have.

    How this Stripe-Kayako integration works

    1. A new customer is added to Stripe
    2. Zapier adds them as a new user on Kayako

    Apps involved

    • Stripe
    • Kayako
  • Add Magento orders to a Kayako users timeline

    When someone places an order via Magento, it’s useful for your agents to be able to see those order details in Kayako. This Zapier automation makes that hassle-free. When a new order comes in through Magento, this automation tells Kayako to add the order details to the user’s timeline.

    How this Magento-Kayako integration works

    1. A new order is received on Magento
    2. Zapier creates a new user on Kayako, or updates one that exists
    3. Zapier adds the details from the Magento order to the customer's timeline within Kayako

    Apps involved

    • Magento
    • Kayako
  • Create Kayako users and cases for failed Stripe payments

    A failed payment can quickly lead to a frustrated customer when services are discontinued. Make sure you follow up on these quickly by setting up this integration. From then on, it will trigger whenever a payment fails on Stripe, creating a Kayako user (or updating one) and logging the failure as a case for them so your team can review and address the issue immediately.

    How this Stripe-Kayako integration works

    1. A new payment fails on Stripe
    2. Zapier adds a new user on Kayako
    3. Zapier adds a new case on Kayako

    Apps involved

    • Stripe
    • Kayako
  • Create Kayako cases for new Trello cards

    New entries for your project management platform can help support staff to ensure they follow your internal processes. This integration connects your platforms seamlessly by creating a case within Kayako with all the information from each new card you add to Trello, disseminating your data as needed.

    How this Trello-Kayako integration works

    1. A new card is created on Trello
    2. Zapier adds the card's details to a new case within Kayako

    Apps involved

    • Trello
    • Kayako
  • Add new Magento customers as users on Kayako

    Attentive customer support begins the moment a new customer is identified. Zapier can make sure you're set up to help everyone with this integration. It will react to new customers you add on Magento, creating a new user for each one on Kayako so you're ready to field any questions that may come in.

    How this Magento-Kayako integration works

    1. A new customer is added on Magento
    2. Zapier adds a new user on Kayako

    Apps involved

    • Magento
    • Kayako
  • Add Kayako users and cases from new Salesforce leads

    Attentive customer support begins the moment a new customer is identified. Zapier can make sure you're set up to help everyone with this integration. It will react to new leads you add on Salesforce, creating a new user for each one on Kayako with a new case. So you can proactively contact your leads and give them an effortless customer experience.

    How this Salesforce-Kayako integration works

    1. A new lead is added on Salesforce
    2. Zapier adds a new user on Kayako
    3. Zapier adds a new case on Kayako

    Apps involved

    • Salesforce
    • Kayako
  • Create or update Kayako users and their cases from new entries on Wufoo

    Attentive customer support begins the moment a new customer is identified. Zapier can make sure you're set up to help everyone with this integration. It will react to new form submissions you add on Wufoo, creating a new user for each one on Kayako with a new case. So you can proactively contact your users and give them an effortless customer experience.

    How this Wufoo-Kayako integration works

    1. A new form submission is added on Wufoo
    2. Zapier adds a new user on Kayako
    3. Zapier adds a new case on Kayako

    Apps involved

    • Wufoo
    • Kayako
  • Create or update users and their cases on Kayako from new SurveyMonkey responses

    Using a survey to gather up issues and comments? Let Zapier capture those responses with this automation. After you've turned it on, every new response you receive on SurveyMonkey will either create a new user or update one that exists, creating a case for them with the issues you need to solve their problems and provide stellar support.

    How this SurveyMonkey-Kayako integration works

    1. A new survey is submitted on SurveyMonkey
    2. Zapier adds a new user on Kayako
    3. Zapier adds a new case on Kayako

    Apps involved

    • SurveyMonkey
    • Kayako
  • Create Kayako users and cases from new HubSpot form submissions

    Quick issue resolution results in happy customers. This integration can help you capture and reply to every new incoming case—it will fire off when your HubSpot form receives a new submission, creating or updating a Kayako customer with the details and logging their comments as a new case for your support team to handle.

    How this HubSpot-Kayako integration works

    1. A new submission added on Hubspot
    2. Zapier adds a new user on Kayako
    3. Zapier adds a new case on Kayako

    Apps involved

    • HubSpot
    • Kayako
  • Add users and cases to Kayako from new Magento orders

    If someone places an order with you, they might need support afterwards. Streamline your setup by activating this integration. From then on, whenever a new order is received on Magento, Zapier will create a new user for it on Kayako, or update one that exists, additionally creating a case for them with the order details so you

    How this Magento-Kayako integration works

    1. A new order is added to Magento
    2. Zapier adds a new user on Kayako
    3. Zapier adds a new case on Kayako

    Apps involved

    • Magento
    • Kayako
  • Add a new user in Kayako when a new customer is created in LemonStand

    Attentive customer support begins the moment a new customer is identified. This Zapier integration will make this possible as it adds new users from Lemonstand directly into Kayako. Then you can proactively contact your new users and give them the effortless customer experience they deserve.

    How this LemonStand-Kayako integration works

    1. A new customer is added to LemonStand
    2. Zapier adds a new user on Kayako

    Apps involved

    • LemonStand
    • Kayako
  • Subscribe new Kayako users to a SendPulse list

    Reach out to new users and increase their engagement with this integration. Once set up, every new user added to Kayako, will be subscribed to a selected SendPulse list.

    How this Kayako-SendPulse integration works

    1. A new user is added on Kayako.
    2. Zapier subscribes them to a SendPulse list.

    Apps involved

    • Kayako
    • SendPulse
  • Add new Kayako conversations to Asana as tasks

    Not dropping the ball and staying on top of your support queue is important. This Zapier integration will make the task much easier as it will automatically create tasks within Asana for every new conversation started by a customer in Kayako. Never let things fall through the gap again.

    How this Kayako-Asana integration works

    1. A new conversation is created within Kayako
    2. Zapier creates a task in Asana with the details

    Apps involved

    • Kayako
    • Asana
  • Add new Google Forms responses to Kayako as conversations with private notes

    Attentive customer support begins the moment a new customer is identified. This Zapier integration will make this possible as it automatically adds a new conversation with a private notes into Kayako when a Google Form is filled out. That way, when customers respond to your form, your team will see the response in Kayako and help the customer out immediately.

    How this Google Forms-Kayako integration works

    1. A new Google Form entry is created
    2. Zapier creates a conversation with a private note in Kayako

    Apps involved

    • Google Forms
    • Kayako
  • Add new Kayako conversations to Google Sheets as rows

    Your support team handles many customer conversations over time, which means that cataloging and categorizing those can be a challenge. This integration will automatically push all the details from new Kayako customer conversations to Google Sheets. Now you have a log of all your customer conversations you can keep an eye on.

    How this Kayako-Google Sheets integration works

    1. A new conversation is created within Kayako
    2. Zapier creates a new row in a Google Sheets with all the conversation details

    Apps involved

    • Kayako
    • Google Sheets
  • Add new Google Sheets rows to Kayako as conversations with private notes

    When you need your support team to be on top of proactive customer communications, it can be difficult to keep everyone on the same page. This integration will automatically create conversations in Kayako when a new row is added to Google Sheets. Now other teammates can add conversations to your Kayako queue just by adding new rows to a spreadsheet.

    How this Google Sheets-Kayako integration works

    1. A new row is added to a Google Sheet
    2. Zapier creates a conversation within Kayako with the details

    Apps involved

    • Google Sheets
    • Kayako
  • Add new Gravity Forms submissions to Kayako as conversations with private notes

    Make sure you give customers a great customer support experience from the moment they fill out your online form. This Zapier integration will make this possible as it automatically adds a conversation with a private note to Kayako when a Gravity Forms submission is created. That way, your customer support team can respond to the customer immediately and wow them with fast support.

    How this Gravity Forms-Kayako integration works

    1. A new Gravity Forms submission is created
    2. Zapier creates a conversation in Kayako with a private note

    Apps involved

    • Gravity Forms
    • Kayako
  • Add new Kayako users to Revamp CRM as people

    Make sure that your help desk customers are part of your sales process and send them to Revamp CRM, so your sales team can reach out. Use Zapier to make sure that every new user you add on Kayako is also automatically added as to Revamp CRM as a person. Now your sales team can get to work without having to manually dig up information about each person!

    How It Works

    1. A new user is added in Kayako
    2. Zapier automatically adds a person to Revamp CRM

    What You Need

    • Kayako account
    • Revamp CRM account

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Kayako Integration Details

Launched on Zapier February 25, 2016

Zapier combines Triggers (like "New User") and Actions (like "Create Event") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Kayako Triggers, Searches, and Actions are supported by Zapier:

Create Event

Creates a new event, which will show on the user's timeline.

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

Create Conversation With a Private Note

Creates a new conversation with the first post as a private note.

Update a User

Updates an existing user.

Create Organization

Creates a new organization.

Update a Conversation

Updates an existing conversation.

Update an Organization

Updates an existing organization.

Add Tags to Conversation

Adds tags to an existing conversation.

Create User

Creates a new user account and profile.

Add Tags to Organization

Adds tags to an existing organization.

Create Conversation via Email

Creates a conversation with the first post as a email.

Add Tags to User

Adds tags to an existing user.

New User

Triggers when a new user account is created.

New Conversation

Triggers whenever a new conversation is created.

Tag Added to Organization

Triggers when a tag is added to an organization in Kayako.

Tag Added to Conversation

Triggers when a tag is added to a conversation.

New Organization

Triggers when a new organization is created.

Tag Added to User

Triggers when a tag is added to a user.

New Reply

Triggers whenever a reply is received on a conversation (also triggered on the first post).

Find Organization

Finds an existing organization.

Find a Conversation

Finds an existing conversation.

Find a User

Find an existing user.

Find an Agent

Finds an existing agent user.

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Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.