The user to add tags to.

The tags to add to the user.

The requester of the case.

The subject of the conversation.

The contents of the private note you want to start this case with.

The team that the case is assigned to.

The agent the case is assigned to. If you are specifying an assignee here, this assignee must belong to the assigned team you selected. Make sure you select a team before searching here, otherwise the search will not return any agents!

If conversation forms are available on your Kayako plan, you can specify one here.

A list of tags to add to the case.

The ID of the conversation to update.

The requester of the case.

The team that the case is assigned to.

The agent the case is assigned to. If you are specifying an assignee here, this assignee must belong to the assigned team you selected. Make sure you select a team before searching here, otherwise the search will not return any agents!

If conversation forms are available on your Kayako plan, you can specify one here.

The user to update.

The tags to add to the user. Note that this will replace all the user's existing tags with the ones you specify here.

A list of teams for this user. This is only applicable if the user is going to be an agent. If the user being updated is an agent, at least one team is needs to be specified. Teams chosen here will replace all existing teams that the user belongs to.

Supports the Kayako search syntax (https://support.kayako.com/article/1164-getting-more-out-of-the-kayako-search-bar).

Use filters to narrow down results - for example, tag:zapier Problem would search for the term 'Problem' only across all cases that have the tag 'zapier'.

Supports the Kayako search syntax (https://support.kayako.com/article/1164-getting-more-out-of-the-kayako-search-bar).

Use filters to narrow down results - for example, tag:zapier Bob would search for the term 'Bob' only across all users that have the tag 'zapier'.

Supports the Kayako search syntax (https://support.kayako.com/article/1164-getting-more-out-of-the-kayako-search-bar).

Use filters to narrow down results - for example, tag:zapier Enterprise would search for the term 'Enterprise' only across all organizations that have the tag 'zapier'.

Specify any tags to add to the new organization.

Specify any email domains to associate with this organization. For example, if you add brewfictus.com to this organization, Kayako will automatically add any new users with an @brewfictus.com email address to this organization. Email domains must be unique - if an email domain is already associated with an organization in Kayako, it cannot be associated with another.

The requester of the case is usually the customer. For this action, you'll be starting a conversation with this requester. The requester will receive the email message you specify.

Which Kayako mailbox do you want to start this conversation from?

The contents of the email message that will be sent to the requester.

The team that the case is assigned to.

The agent the case is assigned to. If you are specifying an assignee here, this assignee must belong to the assigned team you selected. Make sure you select a team before searching here, otherwise the search will not return any agents!

If case forms are available on your Kayako plan, you can specify one here.

A list of tags to add to the case.

A name for the event. This allows you to group events of a particular type in Kayako. A good event name corresponds to the activity or action that caused the event to be triggered. For example, if the event was that a checkout failure occurred, you may want to name the event checkout_failure. Event names can only contain letters and underscore _.

The email identity of the user in Kayako that you want to add this event to.

A field to add some unstructured text to an event (to add structured data to an event, user Properties).

Events can contain any number of specific properties. Events displayed in Kayako user timelines can be expanded to reveal their properties. Properties are used to copy important information about an event to Kayako. For example, if you are adding a checkout failure event to a Kayako user's timeline, you may wish to store the checkout error code and basket value as properties.

Also known as weight. A value between 0.0 and 1.0. The weight can be used to determine the importance of an activity. We recommend giving common events (where knowing that they happened does not add much value to a customer profile) a lower priority, like 0.1, and giving more significant events (such as a checkout failure, a new reply or a new purchase) a higher priority, such as 0.8. Kayako will use these priorities to intelligently determine what to surface to your team when they have a conversation with your customers.

You can specify a URL for the event. When Kayako displays this event on a user's timeline, clicking on the title of the event will take you to this URL. Useful, for example, if you want to link the event to a new thing that was created in another app or system, such as a Salesforce opportunity or a new Trello card.

You can specify the URL to a square icon. Kayako will use this icon next to the event when displaying the event in user timelines.

Specify any email domains to associate with this organization. For example, if you add brewfictus.com to this organization, Kayako will automatically add any new users with an @brewfictus.com email address to this organization. Email domains must be unique - if an email domain is already associated with an organization in Kayako, it cannot be associated with another.

Note that the list of domains specified here will replace all existing domains that belong to this organization.

The tags to add to the organization. Note that this will replace all the organization's existing tags with the ones you specify here.

Supports the Kayako search syntax (https://support.kayako.com/article/1164-getting-more-out-of-the-kayako-search-bar).

Use filters to narrow down results - for example, tag:zapier Enterprise would search for the term 'Enterprise' only across all organizations that have the tag 'zapier'.

Supports the Kayako search syntax (https://support.kayako.com/article/1164-getting-more-out-of-the-kayako-search-bar).

Use filters to narrow down results - for example, tag:zapier Problem would search for the term 'Problem' only across all cases that have the tag 'zapier'.

The requester of the case.

The subject of the conversation.

The contents of the private note you want to start this case with.

The team that the case is assigned to.

The agent the case is assigned to. If you are specifying an assignee here, this assignee must belong to the assigned team you selected. Make sure you select a team before searching here, otherwise the search will not return any agents!

If conversation forms are available on your Kayako plan, you can specify one here.

A list of tags to add to the case.

Supports the Kayako search syntax (https://support.kayako.com/article/1164-getting-more-out-of-the-kayako-search-bar).

Use filters to narrow down results - for example, tag:zapier Bob would search for the term 'Bob' only across all users that have the tag 'zapier'.

If you want to add this user to an organization, specify one here.

The full name (firstname surname) of the user.

The email address of the new user. This must be unique - no other users should be registered with this email address.

The role of the new user. Remember, setting a user to a role of Owner, Admin, Agent or Collaborator make them an agent and gives the user access to your agent area and private information. It may also affect your billing.

A list of teams that the new user will be added to. This is only applicable if the new user is going to be an agent. If the user being created is an agent, at least one team is needs to be specified.

The user's language.