Kayako Integrations

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Kayako Integration Details

Launched on Zapier August 24, 2016

Zapier combines Triggers (like "New Conversation") and Actions (like "Add a Private Note to a Conversation") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Kayako Triggers, Searches, and Actions are supported by Zapier:

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

Create Conversation With a Private Note

Creates a new conversation with the first post as a private note.

Create Event

Creates a new event, which will show on the user's timeline.

Add Tags to Conversation

Adds tags to an existing conversation.

Add Tags to Organization

Adds tags to an existing organization.

Add Tags to User

Adds tags to an existing user.

Create Conversation via Email

Creates a conversation with the first post as a email.

Create Organization

Creates a new organization.

Create User

Creates a new user account and profile.

Update a Conversation

Updates an existing conversation.

Update an Organization

Updates an existing organization.

Update a User

Updates an existing user.

New Conversation

Triggers whenever a new conversation is created.

New User

Triggers when a new user account is created.

New Organization

Triggers when a new organization is created.

New Reply

Triggers whenever a reply is received on a conversation (also triggered on the first post).

Tag Added to Conversation

Triggers when a tag is added to a conversation.

Tag Added to Organization

Triggers when a tag is added to an organization in Kayako.

Tag Added to User

Triggers when a tag is added to a user.

Find a Conversation

Finds an existing conversation.

Find Organization

Finds an existing organization.

Find a User

Find an existing user.

Find an Agent

Finds an existing agent user.

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Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.