Kayako

Kayako Integrations

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Kayako Integration Details

Launched on Zapier August 24, 2016

Zapier combines Triggers (like "New User") and Actions (like "Create Event") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Kayako Triggers, Searches, and Actions are supported by Zapier:

Create Event

Creates a new event, which will show on the user's timeline.

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

Create Conversation With a Private Note

Creates a new conversation with the first post as a private note.

Update a User

Updates an existing user.

Create Organization

Creates a new organization.

Update a Conversation

Updates an existing conversation.

Update an Organization

Updates an existing organization.

Add Tags to Conversation

Adds tags to an existing conversation.

Create User

Creates a new user account and profile.

Add Tags to Organization

Adds tags to an existing organization.

Create Conversation via Email

Creates a conversation with the first post as a email.

Add Tags to User

Adds tags to an existing user.

New User

Triggers when a new user account is created.

New Conversation

Triggers whenever a new conversation is created.

Tag Added to Organization

Triggers when a tag is added to an organization in Kayako.

Tag Added to Conversation

Triggers when a tag is added to a conversation.

New Organization

Triggers when a new organization is created.

Tag Added to User

Triggers when a tag is added to a user.

New Reply

Triggers whenever a reply is received on a conversation (also triggered on the first post).

Find Organization

Finds an existing organization.

Find a Conversation

Finds an existing conversation.

Find a User

Find an existing user.

Find an Agent

Finds an existing agent user.

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Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.