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Discord + TOPdesk

Create Discord channel messages for new TOPdesk first line incidents

Stay informed about new first line incidents in TOPdesk with this efficient workflow. Whenever a new incident occurs, a message will be sent to a specified Discord channel, ensuring that your team is notified and can quickly address the issue. Keep everyone on the same page and improve your incident response time with this seamless integration.

Stay informed about new first line incidents in TOPdesk with this efficient workflow. Whenever a new incident occurs, a message will be sent to a specified Discord channel, ensuring that your team is notified and can quickly address the issue. Keep everyone on the same page and improve your incident response time with this seamless integration.

  1. When this happens...
    TOPdeskTOPdesk
    New First Line Incident

    Triggers when a new first line incident is created.

    TriggerScheduled
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Trigger ConditionRequired

    • Status (First or second line)Required

    • Category

    • Subcategory

    • Operator Group

    • Supplier

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call Type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It

    • Incident NumberRequired

    • Brief description

    • Action

    • Set action invisible for caller

    • External Number

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Target Date

    • Operator Group

    • Status

    • Closure code

    • Feedback Rating

    • Feedback Message

    • Id

    • Type

    • Date

    Action
    Write
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About Discord

Discord is an all-in-one voice and text chat for gamers.
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About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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