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Discord + Hiver

Send Discord channel messages for new Hiver csat ratings received

Keep track of customer satisfaction ratings and share feedback with your team instantly using this Hiver and Discord integration. When a new CSAT rating is received in Hiver, this workflow sends a channel message in Discord, ensuring your team stays updated on customer feedback for seamless communication and swift action. With this automation in place, you can efficiently monitor customer satisfaction and maintain a high-quality service experience.

Keep track of customer satisfaction ratings and share feedback with your team instantly using this Hiver and Discord integration. When a new CSAT rating is received in Hiver, this workflow sends a channel message in Discord, ensuring your team stays updated on customer feedback for seamless communication and swift action. With this automation in place, you can efficiently monitor customer satisfaction and maintain a high-quality service experience.

  1. When this happens...
    HiverHiver
    New CSAT Rating Received

    Triggers when a CSAT rating is received for a conversation.

    TriggerInstant
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    • Update Types

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • SLA Policy

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
discord logo
discord logo

About Discord

Discord is an all-in-one voice and text chat for gamers.
Learn moreHelp

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  • Team Chat

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hiver logo
hiver logo

About Hiver

Hiver is a Gmail-based helpdesk that helps customer service teams easily access, assign and track customer emails on shared mailboxes.

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