Discord + Freshservice

Discord + Freshservice integrations

Create channel messages in Discord for new tickets in Freshservice

Stay on top of new tickets in your Freshservice account and improve your team's response time with this automation. With this workflow, every time a new ticket is created in Freshservice, a channel message will be sent in Discord. This ensures your team is promptly informed about new tickets, helping to keep customer satisfaction high and streamline your support process.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshservice.
TriggerInstant
automatically do this!
Send Channel MessagePost a new message to a specific #channel you choose.
ActionWrite

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More things you can do with Freshservice and Discord

Discover other triggers and actions you can use with Freshservice and Discord

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New User Added
Triggers when a new user joins the Discord Server.
Trigger
Polling
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- Forum Channel
  Required
Trigger
Polling
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- Channel type
  Required
- Member
Trigger
Polling
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- User
  Required
- Role
  Required
Action
Write
- User
  Required
- Role
  Required
Action
Write
- Channel
  Required
- Message Text
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
- File Attachments
- Filename for Attachments
Action
Write
- Forum Channel
  Required
- Forum Post
  Required
- Message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel Name
  Required
Action
Search

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write
- Channel
  Required
Trigger
Polling
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- Channel type
  Required
- Emoji
- Limitation_notice
Trigger
Polling
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- Forum Channel
- Ignore previously archived Posts?
  Required
Trigger
Polling
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Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Polling
Try It
- Forum Channel
  Required
- Post name
  Required
- Initial message content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel
  Required
- New Name
  Required
Action
Write
- Dm_bot_info
- User
  Required
- Message Text
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Username
  Required
Action
Search

About Discord

Discord is an all-in-one voice and text chat for gamers.

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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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